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Description

Do you thrive on performing in a fast paced environment where your actions will directly impact revenue growth and improve overall customer experience? Are you excited to be part of a billion dollar business with global reach? The Amazon Currency Converter (ACC) operations team is looking for an experienced Program Manager with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, optimize business processes to support continued revenue growth, and become the “go to” team member for resolving business escalations.

The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel.

The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support global external payment partners to push excellence and a world class customer experience. This role will also partner with internal stakeholders to identify points of friction, propose requirements for business expansion, and advocate for the customer experience. This role is required to serve as a hands-on analyst and partner manager - resolving escalations, using data to identify areas of improvement, and supporting projects.

Key job responsibilities

As a member of the ACC Business Operations team, your key responsibilities will help grow and expand the scope of the business by:

· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon

· Facilitating operational relationships with third party partners and internal customers — holding partners accountable for performance and contractual commitments

· Identifying operational gaps in new offerings and setting operational requirements for new projects

· Managing medium to large sized business operations projects

· Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch

· Working with technology teams to drive payment processing performance improvement and resolve customer-impacting issues

· Defining metrics for assessing performance and trends

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 3+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

Preferred Qualifications

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience in financial products or global payments

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.