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Description

Do you thrive on performing in a fast paced environment where your actions will directly impact revenue growth and improve overall customer experience? Are you excited to be part of a billion dollar business with global reach? The Amazon Currency Converter (ACC) operations team is looking for an experienced Program Manager with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, optimize business processes to support continued revenue growth, and become the “go to” team member for resolving business escalations.

The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel.

The ideal candidate will bring the following to the position: a) financial and economic analysis skills for the evaluation of key business metrics, b) ability to engage with internal and external partners to identify and pursue new business opportunities and process improvements, and c) payments products knowledge, including an understanding of the international/cross-border payments landscape, competitive environment, and customer behavior.

Additionally, the ideal candidate must be comfortable working independently in a fast-paced environment, demonstrate solid business judgement, and possess the ability to influence both internal and external partners.

Key job responsibilities

As a member of the ACC Business Operations team, your key responsibilities will help grow and expand the scope of the business by:

· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon

· Own the day to day operational relationship with our external FX and payments partners

· Identifying operational gaps in new offerings and setting operational requirements for new projects

· Managing medium to large sized business operations projects

· Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch

· Working with technology teams to drive payment processing performance improvement

· Defining metrics for assessing performance and trends

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 3+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.