Work in Washington Veterans Jobs

Req #: 242845

Department: UW MEDICAL CENTER OTO HEAD & NECK SURGERY

Posting Date: 01/28/2025

Closing Info: Closes On 02/07/2025

Salary: $3,676 - $5,099 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

UW Medical Center Montlake- Oto, Head & Neck has an outstanding opportunity for a Day Shift, Patient Services Specialist. (job profile: Patient Services Specialist 3) WORK SCHEDULE

• Full-time, 100% FTE

• Monday-Friday POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth DEPARTMENT DESCRIPTION At Otolaryngology Clinic at UW Medical Center our physicians, allergy technician, and clinical audiology staff treat all disorders of the ear, nose and throat (ENT). The Otolaryngology Clinic is a specialty clinic that combines experts from a variety of fields for a comprehensive approach to healthcare. We offer advanced medical and surgical treatment for a wide range of ear, nose and throat, as well as head and neck, sleep and allergy conditions for both adults and children. PRIMARY RESPONSIBLITIES

• EPIC Appointment Scheduling

• Corresponds with patients to provide necessary program instructions

• Calls referring providers to initiate authorization when needed

• Referral Coordination

• Coordinates the receipt of program document requirements such as patient forms, medical records, and financial consents to assure patient files are accurate and complete prior to the initial visit

• Processes new internal and outside incoming referrals

• Ensures that all referrals are properly linked to appointments

• Maintains referral work queue for the Head & Neck Department and ensures timely communication with patients based on the UWMC guidelines and clinic standards

• Medical Record Activities

• Orders, coordinates, and distributes medical records as needed

• Prepares medical record according to unit-specific procedures for patient visit

• Requests prior radiology imaging and ensures it is uploaded to the chart for the physician to review at the patient’s appointment

• Keeps track of all medical records requests in accordance with the department's policies and guidelines

• Insurance Activities

• Refers uninsured patients for financial assistance/Medicaid eligibility screening

• Coordinates and explains options to patients related to potential financialresponsibilities including financial assistance, possible Medicaid eligibility, financial implications of proceeding with or without authorizations, and in and out-of-network ramifications

• General Duties

• Facilitates on-going assessment, maintenance and development of routines, standards and goals related to patient intake, and referral coordination for the program

• Helps to consistently assess processes and communicate observations, concerns, and ideas to clinic administrative team in a timely and professional manner to maintain high standards of patient care related to designated accountabilities as noted above

• Serves as an expert and trainer, as appropriate, related to functions unique to the Head & Neck Team

• Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with manager to find solutionsModels' excellent customer service skills REQUIRED QUALIFICATIONS:

• High school graduation or equivalent AND two years of experience in the program specialty

• Three years of Patient Support Service experience OR

• An equivalent combination of education/experience ABOUT UW MEDICAL CENTER UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. Teamwork. Community. Opportunity. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-northwest) ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.