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University of Washington PATIENT SERVICES SPECIALIST SUPERVISOR (FULL-TIME, DAYS) in Seattle, Washington

Req #: 199294

Department: UW MEDICAL CENTER – MONTLAKE – DIGESTIVE HEALTH

Posting Date: 12/01/2021

Closing Info: Open Until Filled

Salary: $4,014.00 - $5,398.00 per month

Shift: First Shift

Notes: The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here. (http://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20191231.pdf)

A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. Become part of our team (https://www.uwmedicine.org/about/career-opportunities) , and join our mission to make life healthier for everyone in our community. The UWMC Digestive Health Center has an outstanding opportunity for a Full-Time Patient Services Supervisor (Day Shifts). The Digestive Health Center is a fast-paced and high volume academic, research and patient care setting which requires a strong emphasis on accuracy, collaboration, teamwork, and problem-solving abilities. This position performs the following duties: Perform the duties of a PSS1 & PSS2 Human Resource Management •Supervise PSS staff •Coordinate the day-to-day operations of the DHC •Monitor PSS staff assignments and makes adjustments as needed to ensure critical needs are met for the DHC •Complete new employee competencies, consistently complete annual competencies and attends/conducts specific in-service educational offerings •Conduct the interview process for all new PSS applicants •Mentor and assure orientation of all new PSS staff, students and volunteers •Facilitate ongoing training of all PSS staff •Perform counseling and coaching of PSS staff •Perform staff evaluations with review by the Nurse Manager in a timely fashion •Process all PSS staff requests for time off including vacation and ensures appropriate coverage Leadership and Professionalism •Demonstrate support to the DHC, division and medical center policies and procedures, and assures staff adherence •Support DHC QI and process improvement activities by actively participating on committees and developing DHC specific programs •Participate in clinical leadership meetings •Contribute to DHC, division and institutional projects and committees •Initiate and/or participate in development of DHC goals and orientation programs •Communicate all issues of concern to the Nurse Manager through regular meetings •Collaborate with Clinical Operations Specialist, Patient Care Coordinator Supervisor, and RN3's to improve and coordinate front and back operations. •Encourage and facilitate staff development. Customer Service and Teamwork •Greet patients and family, monitor PSS staff activities to ensure they maximally support the providers to see patients •Advocate for patient/family by locating appropriate staff to address concerns •Act promptly and effectively in managing self, patient and other employees during an emergency situation •Maintain/improve own clinical professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements •Support and lead development of DHC and divisional effectiveness through such activities as participating in problem solving, demonstration of support for DHC and divisional policies, sharing expertise, contributing to selected projects and committees, modeling activities that promote cost effectiveness and fiscal responsibilities. Quality •Monitor matrixes established by UWMC and the ambulatory division •Electronic Eligibility Verification (EEV) •Timely contact •Monitor phone wait time, calls dropped/abandoned, AIDET audits, telephone audits for customer service/quality improvement •Trouble shoot patient complaints, service recovery, ongoing staff competencies, and workflow process improvement/changes. Other job duties as assigned Requirements: Bachelor's Degree in a medically related or public relations field AND Four years of experience as a Patient Services Specialist OR High School graduation or equivalent and four years experience as a Patient Services Specialist and a UW Supervisory Skill Certificate; OR equivalent education/experience.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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