University of Washington PATIENT SERVICES SPECIALIST (PART-TIME, EVENINGS) in Seattle, Washington
Req #: 212760
Department: HARBORVIEW MEDICAL CENTER - PLANNED SURGERY
Posting Date: 09/23/2022
Closing Info: Open Until Filled
Salary: 80% of $3,115 - $4,134 per month
Shift: Permanent Evening Shift
A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center) Become part of our team, and join our mission to make life healthier for everyone in our community. Harborview's Planned Surgery Unit has an outstanding opportunity for a PATIENT SERVICES SPECIALIST (Part-time, Evenings), 80% FTE (32 hours per week). Reporting to the Nurse Manager or designee, the Harborview Planned Surgery Patient Service Specialist duties include but are not limited to: scheduling clinic appointments, processing lab requests and specimens, and clerical duties in support of the fast-paced Planned Surgery Department. Responsibilities: • Facilitate patient admissions, transfers, and discharges. • Assemble patient chart for admission, transfer, or discharge. • Maintain medical records in a usable format, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements. • Obtain from and return records to Patient Data Services. • Process requisitions for patient procedures, tests, or exams. • Communicate other departments’ readiness for patient procedures, tests, or exams, and facilitate appropriate transportation and paperwork. • Coordinate transportation to and from other facilities for special procedures, tests, or exams. • Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the assigned nurse and charge nurse. • Access computer systems in order to obtain patient data and to perform clerical functions. • Recognize priority information and duties, and respond appropriately to maintain patient safety and smooth unit operations. • Schedule clinic appointments. • Use communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speaks in a confident, friendly manner that conveys a positive reception. • Direct calls to appropriate staff in a timely manner. • Receive, record, and distribute accurate patient information and diagnostic results to appropriate staff. • Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception. • Effectively command medical terminology and pharmacology. • Complete annual review requirements (fire/safety, infection control, and other as appropriate). • Process lab specimens. Standards of Daily Practice: • Participate in the development/testing/implementation of new organizational systems for the unit or department. • Identified by others as exceptional in coordinating/prioritizing, delegating, and multi-task orientation; performance reflects extra care and attention. • Follow up on projects, orders, and/or requisitions to ensure completion. • Acts as a resource for staff. • Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with healthcare team members, visitors, patients, and family. • Acknowledged by staff as an expert in unit and Harborview services and how to access them. Safety and Response to Emergencies: • Participate in interdepartmental efforts to facilitate a safe environment. • Understand and follow hospital and departmental protocol for emergencies and disasters. • Take immediate action to address environmental, equipment or engineering issues that present a potential safety risk. • Function within safety, infection-control, emergency and equipment guidelines. Advocacy and Humanistic Care: • Demonstrate dignity and respect for the values, lifestyles, age, spiritual needs, and/or cultural diversity of other staff members, patients, family, and visitors. • Act as an advocate for patients and families through activities such as assisting with locating appropriate staff to address concerns and safeguarding patients' privacy and confidentiality. • Patients always take precedence over tasks. Ask patient at end of contact if there is anything else the patient needs. • Provide additional service for those who have been inconvenienced or who may need special assistance. Contact Patient Relations office when appropriate. • Report when illegal/unethical/unprofessional practice of another member of the health team occurs. • Demonstrate awareness of age-specific competencies when interacting with patients and family. Communication and Team Building: • Promote and contribute to the development of teamwork in the service and working relationships between the service and other departments and disciplines. • Maintain a professional manner at work. • Represent the clinic/unit in divisional and/or hospital committees and meetings. • Demonstrate reliability in work attendance. • Wear appropriate professional attire and HMC identification; maintain acceptable personal hygiene. • Practice cost containment by ordering and using forms and supplies in a cost-effective manner. Quality Assessment and Improvement: • Participate in and support quality assessment and improvement activities. • Maintain/improve knowledge and skills related to medical terminology, policies/procedures and medical center services. Professional Development/Skills: • Demonstrate responsibility for own professional growth through pursuit of work-related experiences and education opportunities. • Respond positively when learning needs are identified and accept responsibility for seeking education. • Attend and participate in in-services and continuing education programs that directly affect practice and improve unit operations. • Maintain and enhance computer skills to provide accurate and timely workflow. Requirements: Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are: • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience. • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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