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University of Washington PATIENT SERVICES SPECIALIST (PART TIME, DAYS) in Seattle, Washington

Req #: 211963

Department: UW MEDICAL CENTER- MONTLAKE- NEONATAL ICU

Posting Date: 09/02/2022

Closing Info: Open Until Filled

Salary: $17.57 - $22.18 per hour

Shift: First Shift

A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals. Become part of our team (https://www.uwmedicine.org/about/career-opportunities) , and join our mission to make life healthier for everyone in our community. The NEONATAL ICU has an outstanding opportunity for a TEMPORARY/HOURLY DAY SHIFT, PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2. The Patient Services Specialist (PSS) is responsible for supporting patient care and providing clerical, environmental and customer service support for the patient care unit. As a central member of the inpatient care team, she/he provides patient focused care through use of customer service strategies; communicates effectively and coordinates unit activities by acting as the communications center for the nursing unit: handling all unit paperwork, triaging telephone calls, accessing and entering information in computer programs and participates in non-nursing activities. She/he partners in the orientation and training of professional and support staff, nursing and medical students, and PSS. Standards of Performance:

  • Prioritizes duties to maintain patient safety, smooth unit operations, and customer satisfaction.

  • Follows integrity and compliance guidelines.

  • Maintains confidentiality of written and verbal patient information according to policy.

  • Demonstrates knowledge of common medical terminology and use of approved abbreviations.

  • Demonstrates ability to use paging and phone systems effectively.

  • Demonstrates ability to answer and triage phone calls and call lights and acknowledge/address the concerns of patients and/or family members.

  • Demonstrates knowledge of patient, facility and environmental emergency procedures, initiating codes when applicable..

  • Demonstrates competency for transporting and handling of blood, blood products, and/or specimens.

  • Demonstrates knowledge of computer systems, including REG/ADT, ORCA and Mindscape. Unit Coordination:

  • Coordinates admissions, discharges and transfers with the charge nurse and patient placement.

  • Communicates messages promptly. Takes accurate messages and relays patient information to appropriate staff member.

  • Coordinates transportation including paperwork to and from other facilities and for diagnostic tests.

  • Facilitates prompt and smooth discharge of the patient by assembling pertinent medical record information for the receiving facility and communicating all of this to the assigned nurse and charge nurses.

  • Facilitates patients getting to exams and diagnostic tests. Coordinates ordering of lab tests, diagnostics, and other testing.

  • Communicates STAT orders and emergent/urgent test result to staff immediately.

  • Updates and maintains ADT system and current census information and EPIC white boards in a timely manner.

  • Monitors incoming computerized orders in a timely manner. Notifies RN of STAT orders.

  • Completes and prints appropriate requisitions, schedules tests and appointments as ordered, meeting any necessary deadlines. Coordinates patient testing schedules with other departments. Maintaining a Safe Environment

  • Demonstrates awareness of and functions within safety, infection control, and emergency and equipment guidelines.

  • Maintains a safe environment and identifies and reports all unsafe situations including Environmental hazards (electrical, chemical, other); uses appropriate precautions and follows OSHA standards.

  • Demonstrates flexibility in response to unexpected changes and emergencies on the unit.

  • Recognizes and responds to patient, facility and environmental emergencies. Participates in emergency scenarios (e.g. fire drills, mock codes, and disaster drills). Professional Growth

  • Attends and participates in in-services and continuing education programs which directly affect practice and improves unit operations.

  • Responds positively when learning needs are identified and accepts responsibility for seeking education.

  • Meets attendance standard.

  • Attends and participates in unit meetings, committees and/or projects; reads minutes if unable to attend. Requirements Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are: • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience. • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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