Work in Washington Veterans Jobs

Job Information

Swedish Health Services Patient Services Specialist - Ballard in Seattle, Washington


Patient Services Specialist - Ballard (Full-time / Days)

Work hours: Monday – Friday Core Business Hours

Processes all walk-in patients requesting assistance through financial aide programs and assists patients in determining alternate sources of coverage for hospital stays as well as payments arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration and financial counseling functions for patients during their hospitalization. Coordinates coverage issues with the Patient Verification Representative, Physician offices and the POS team. Along with POS Team members, is accountable for assuring timely and accurate patient information flow. In addition to performing all facets and requirements of patient interviewing, the Patient Registration Coordinator oversees work flow and general operations on a given shift at the direction of the management staff. This position will cover registration throughout the hospital; working in different departments ex, ED, Surgery, Imaging and Cancer Institute.

As the lead, the coordinator assists the department supervisor in staff scheduling, employee evaluations, quality and productivity monitoring and special projects as needed. Serves as a Department Super User with the Registration system, policies, and procedures of the department. As the lead, this role does not have decision making authority, however it is a valuable resource and a facilitator for receiving staff feedback and passing on that information to the Supervisor and/or Department Manager.

  • Accurately registers patients into the electronic medical records. Verifies accurate patient information, including coverage eligibility and PCP. Interview patients and family to obtain required demographic and financial data.

  • Compiles, maintains and files patient charts, including chart purging procedures. Documents, verifies, and updates complete and accurate information on all appropriate chart forms. Manages the information required to meet regulatory requirements such as HIPPA and PHI. Reviews information on L&I/Self-insures claims to ensure quality and accuracy, and sends to appropriate department. Scans and associates consent forms, ID/Insurance cards, and miscellaneous forms as needed.

  • Obtains and witnesses patient’s signature for consent/financial responsibility/CPR acknowledgment.

  • Obtains specific information required for Medicare claims processing, such as the MSPQ. Accesses insurance verification programs such as Passport and One Health Port. Verifies insurance information and eligibility.

  • Responsible for timely corrections in work queues. Quality Auditing work in patient, account and claim work queues and assists in resolving errors. Serves in directing team’s individual work in WQs, completion and accountability of this work.

  • Initial contact for patients and visitors for directions and billing inquiries. Escorts family and visitors to patient rooms. Answers patient and family questions related to billing and refers to billing office as appropriate.


  • 6 months Recent receptionist or front desk experience in a health care field.

  • Experience with medical terminology and basic medical record processes.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the Puget Sound. Swedish, named a LinkedIn Top Company to grow your career, employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 168677
Company: Swedish Jobs
Job Category: Clinical Data/Analytics
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Clinical Support
Address: WA Seattle 5350 Tallman Ave NW
Pay Range: $22.53 - $32.54
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Swedish Health Services is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.