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University of Washington PATIENT SERVICES SPECIALIST 2 (PART TIME, DAYS) in Seattle, Washington

Req #: 193365


Job Location Detail: 1550 North 115th St, Seattle, WA 98133

Posting Date: 07/20/2021

Closing Info: Open Until Filled

Salary: $18.64 - $27.11 Per Hour

Shift: First Shift

Notes: Internal - Department Only

UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. UW Medicine - Northwest is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services. With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country. UW Medical Center - Northwest has an outstanding opportunity for a DAY SHIFT, PART TIME, TEMPORARY, CLINIC PATIENT SERVICES SPECIALIST 2 . The Clinic Patient Services Specialist II demonstrates service excellence standards by independently performing the following support services: reception and check-in patients; obtain and verify registration and insurance information; collect payments at time of service; schedules appointments; coordinates care with other services; answers phones and provides initial triage; perform other necessary activities to maintain clinic operations. RESPONSIBILITIES:

  • Demonstrates excellent customer service skills

  • Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with office Lead, Supervisor or Manager to find solutions

  • Accepts patient payments (co-pays, deposits, etc.)

  • Coordinates and assists in scheduling ancillary appointments and consults

  • Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools

  • Reviews daily schedules to identify required medical records requests

  • Orders, coordinates, and distributes medical records as needed

  • Processes all copying request and follows UW guidelines in sending appropriate requests to HIM

  • Scans all in house test results, ultrasounds, ECGs, etc…attaches to appropriate order

  • Obtains necessary insurance plan information

  • Maintains ongoing documentation and tracks authorized referrals

  • Reviews the Epic Referral Queue daily for incoming orders and new patient referrals

  • Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)

  • Reviews and works daily Televox reports

  • May be required to drive an automobile (or other vehicle) as a function of job in-between clinic sites. If so required, completes all driver clearance procedures and paperwork. Drives carefully and in accordance with the law and driving standards. Maintains a valid Washington Driver’s License and a clean driving record.


  • High school graduate or GED

  • Data entry skills required

  • Microsoft application skills: Word, Excel and Outlook

  • Minimum of one year administrative or clerical support required

  • One year customer service experience required

  • If driving is included as a function of the job, maintains a valid Washington Driver’s License and clean record


  • Working knowledge of medical terminology

  • Experience in a health care setting

  • Keyboard skills: 35+ wpm

  • Excellent organizational skills, high attention to detail and accuracy

  • Knowledge of medical terminology

  • Knowledge of physician practice management systems

  • Familiarity with electronic medical records

  • Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served

  • Customer service in a clinical setting

  • Able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.