Work in Washington Veterans Jobs

Req #: 238817

Department: HUSKY HEALTH CENTER

Appointing Department Web Address: https://wellbeing.uw.edu/unit/husky-health/

Job Location Detail: No Telework

Posting Date: 09/20/2024

Closing Info: Closes On 10/04/2024

Salary: $3,498 - $4,852 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

Husky Health Center (HHC) at the University of Washington, has an outstanding opportunity for a full-time (1.0 FTE) Patient Services Specialist 2 (PSS) (NE S SEIU 925 Non Supv).

Under general supervision the PSS performs specialized clerical and technical duties to facilitate the delivery of patient care.

Husky Health Center, located on the UW Seattle Campus, is an AAAHC-accredited outpatient facility that provides a broad range of healthcare services. Our mission is to provide comprehensive health care for a diverse campus community to promote lifelong well-being, achievement, and resilience. As part of a large, urban university, Husky Health exists within an ecosystem of student-facing units and collaborates intensely with various stakeholders. Of the 38,000 patient visits annually, two thirds are by students and one third by faculty, staff, retirees, and others in the greater Seattle community. The primary mission of Husky Health is to support student success by providing excellent access to high quality comprehensive care.

UW employees impact lives on campus and offer their boundless energy, creative problem-solving skills, and dedication to building stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities, and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. This has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.

Husky Health embraces diversity as a core value and commits to providing a welcoming and inclusive environment for individuals of all backgrounds and identities. We honor global, multicultural perspectives and uphold social justice values. We respectfully engage in difficult conversations about equity, privilege, and unconscious bias. Applicants from marginalized communities and those who have demonstrated commitment to caring for patients from underserved communities are particularly encouraged to apply.

Husky Health Center is an essential service of the University of Washington and remains open during UW closures for severe weather, natural disasters, or other emergencies. All HHC staff members are considered essential employees and are expected to report to work as usual in such events.

UW employees enjoy generous benefits and work/life programs. For a complete description, please visit our website ( https://hr.uw.edu/benefits/ ).

DUTIES AND RESPONSIBILITIES

• Register patients; obtain and verify demographic, and financial information through interviews with patients, family members, friends or other health care providers; enter this information on-line to the Husky Health Primary Care Center EPIC system.

• Schedule new and returning patients: perform preliminary patient screening to establish patient appointment needs.

• Assign primary care provider to new and returning patients.

• Monitor E-care messaging system, and act upon patients requests

• Verify patient eligibility, registration information and insurance status utilizing EEV, One Health Port, Availity, and other online insurance portals. Update information when appropriate.

• Check student status in Keynes (student database); enter patient information in EPIC

• Collects co-pays and other patient liabilities (post payments, reconcile receipts, Inform patients of any unpaid balances, etc) .

• Obtain necessary signatures of consent for treatment, telephone consents, special consents and other documents, financial agreement, assignment of benefits and release of information.

• Respond to general insurance/billing

• Answer a multi-line phone system, direct calls and take accurate messages.

• Maintain knowledge of clinic policies and procedures and attend required in-services.

• Provide other clerical assistance to the office and HHC as requested within job scope.

• Scan insurance information into patient records.

• Monitor E-care activity and schedule per patient request/needs.

• Utilize Accureg to make corrections to patient accounts.

• Verify referrals are current and in effect prior to scheduling appointments with specialist. Assign referral to scheduled appointment.

• Provide exceptional customer service when interacting with patients while on phone or in person.

• Perform other clerical and PSS related duties as required MINIMUM REQUIREMENTS

• High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience ADDITIONAL REQUIREMENTS

• Ability to work accurately and attend to details in a fast paced environment

• Demonstrates behaviors that support the UW Medicine Patients Are First Service Culture Guidelines

• Excellent customer service skills.

• Excellent written and oral communication, and customer service skills

• Experience with multi-line telephone systems. PC or PC-compatible computer experience using a variety of software programs.

• Experience in handling multiple demands with professionalism

• Experience working with a diverse staff and patient population. DESIRED QUALIFICATIONS

• Demonstrated ability to organize and prioritize a high volume of work with attention to detail.

• Knowledge of medical terminology.

• Experience with EPIC software (electronic appointment and registration system).

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.