Work in Washington Veterans Jobs

Req #: 235681

Department: UW MEDICAL CENTER MONTLAKE AMBULATORY FLOAT

Posting Date: 08/09/2024

Closing Info: Open Until Filled

Salary: $3,498.00 - $4,852.00 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

Where your impact goes further.

Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

The UW MEDICAL CENTER AMBULATORY FLOAT POOL has an outstanding opportunity for a Patient Services Specialist-(Full Time, Day Shifts) . The Patient Services Specialist demonstrates service excellence standards in independently performing patient reception.

PRIMARY JOB RESPONSIBLITIES: • Employ excellent customer service skills • Ensure smooth patient flow • Review clinic schedule daily • Obtain patient demographic information and insurance information • Provide general patient services • Respond to patients’ needs and concerns as appropriate • May accept and process patient payments (co-pays, deposits, etc.) Appointment Scheduling:
• Schedule appointments consistent with patient needs and clinic scheduling guidelines • Assemble and send appointment and other information • Maintain current and accurate system by entering canceled and rescheduled appointments • Coordinate and schedule ancillary appointments and consult appointments Telephone Support:
• Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate • Using clinic guidelines, gather information regarding the nature of the patient concern • Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools • Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community • Communicate basic information to patients such as insurance, parking, driving directions, etc. Referral Coordination:
• Manage referral queue • Obtain necessary insurance plan information • Maintain ongoing documentation and track authorized referrals • Ensure that all referrals are properly linked to appointments Medical Record Activities:
• Review daily schedules to identify required medical record requests • Order, coordinate, and distribute medical records as needed • Prepare medical record according to clinic-specific procedures for patient visit • Assemble and maintain satellite medical records according to clinic specific procedures Billing Activities: • Initiate fee sheet upon patient arrival to clinic • Track fee sheet according to clinic guidelines to ensure all services are billed • Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines • Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines Provider Schedule Maintenance: • Assists in the preparation and maintenance of provider and clinic schedules.

REQUIRED QUALIFICATIONS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.