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University of Washington PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (TEMPORARY, DAYS) in Seattle, Washington

Req #: 197578


Posting Date: 10/12/2021

Closing Info: Open Until Filled

Salary: $17.05 - $23.16 per hour

Shift: First Shift

A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. Become part of our team ( , and join our mission to make life healthier for everyone in our community. The HMC 6EH Orthopedics Unit has an outstanding opportunity for a Temporary/Hourly, PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2. Under general supervision of the Nurse Manager/Charge Nurse, the Patient Service Specialist 1-Trainee or PSS 2 has responsibility for patient reception, performing billing and clerical functions, and scheduling patient appointments for HMC'S 6EH Orthopedics Unit. The Patient Services Specialist 1-Trainee or PSS 2 is responsible for supporting patient care and providing clerical, environmental and customer service support for the patient care unit. As a central member of the inpatient care team, the PSS provides patient-focused care through the use of customer service strategies, including: communicating effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care, and coordinating unit activities by acting as the communications center for the nursing unit. The PSS exercises independence in the planning and accomplishment of a wide spectrum of clerical duties, including: • Handle all unit paperwork (i.e., including chart maintenance and patient information, etc.) • Triage telephone calls on multi-line phones • Document phone calls • Schedule and confirm appointments for the clinic • Access and enter information in computer programs, including Epic • Send out patient letters • Check, schedule, monitor and maintain scheduling queues for appointments. • Verify insurance for scheduled appointment • Sort incoming faxed documents and mail • Maintain inventory of supplies and equipment • Partner in the orientation and training of professional and support staff, nursing and medical students, and PSS staff • Other duties as assigned Competitive candidates will have demonstrated clerical experience and previous experience working with patients. Inherent to success in this position are strong organizational skills, the ability to multi-task under pressure, and the ability to manage multiple deadlines. This position provides opportunities to work in a fast-paced, challenging, diverse, and rewarding environment. Requirements: Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are: • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience. • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.