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University of Washington PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (FULL-TIME, DAYS) in Seattle, Washington

Req #: 184738


Posting Date: 11/17/2020

Closing Info:

Open Until Filled

Salary: $2,889.00 - $4,014.00 per month

Shift: First Shift


The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

The UWMC Pediatric Clinic has an outstanding opportunity for a PATIENT SERVICES SPECIALIST 1-TRAINEE or PSS 2 (Full Time, Day Shifts) . The Patient Services Specialist (or PSS) demonstrates service excellence standards in performing the following functions: reception and discharge activities; schedule appointments; coordinate ancillary appointments; check in patients; provide initial triage; coordinate referral process; coordinate medical records; verify and update registration information; process charge documents; collect time-of-service payments; and perform other necessary activities to maintain clinic operations.

PSS duties include:

Reception Activities: •Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times. •Review clinic schedule daily to identify failed patient appointments and notify patient according to clinic-specific procedures. •Obtain patient demographic information and insurance information accurately and legibly. •Respond to patients’ needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions. •Provide general patient services, such as directions, parking garage validation, calling for transportation, etc. •May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling: •Schedule appointments consistent with patient needs and clinic scheduling guidelines, including collecting patient demographic information. •Assemble and send appointment and other information to patients and other customers. •Maintain current and accurate system by entering canceled and rescheduled appointments and make every effort to fill all available slots. •Coordinate and schedule ancillary appointments and consult appointments as appropriate.

Telephone Support: •Answer the telephone in a professional and courteous manner according to UWMC standards; direct calls as appropriate. •Using clinic guidelines, make telephone assessment of patient problem and severity of condition. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, using appropriate documentation tools. •Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community. •Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination: •Coordinate information and communication among clinics, providers, managed care plans, insurance companies and patients. •Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic. •Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and/or to determine level of coverage and requirements for accessing benefits. •Maintain ongoing documentation, tracking authorized referrals. •Review referral and authorization forms for completeness and legibility. Distribute.

Medical Record Activities: •Review daily schedules system to identify required medical record requests. •Order and coordinate medical records as needed. •Track medical records and distribute. •Prepare medical record according to unit-specific procedures for patient visit. •Assemble and maintain satellite medical records according to unit specific procedures.

Billing Activities: •Verify patient insurance status and confirm authorization for current services.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.