Swedish Health Services Patient Services Representative - Cardiac Surgery in Seattle, Washington
Swedish Medical Group is looking for a Patient Services Representative (1.0 FTE, Day Shift) to work in Cardiac Surgery at Swedish Medical Group in Seattle , WA.
The Patient Services Representative p rovide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical, scheduling, and records activities in support of patients and staff.
In this position you will:
Greet and check-in patients and visitors in a friendly, courteous manner in person and on the phone; direct flow of patients and calls.
Collect and verify accurate and complete demographic information from patient or family member. Accurately enter all data into the information system and update established patient files as necessary.
Ensure proper referrals and authorizations are in place at time of check in.
Perform screening function with patients to determine appropriate staff/departments to best meet patient needs and refer appropriately.
Oversee the processing of all clerical records and information for clinic patients including cashiering, encounter forms, patient charts, etc.
Provide information to patients regarding financial policies, registration requirements, etc
Required qualifications for this position include:
H.S. Diploma or GED
Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
Preferred qualifications for this position include:
Electronic Medical Records (EMR) experience
Previous experience in a healthcare setting
About Swedish Medical Group:
Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics.
We offer a full comprehensive range of benefits — see our website for details
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Work Locations: Cherry Hill Jefferson Tower (WA185) 1600 E Jefferson Seattle, 98122
Req ID: 274272
Swedish Health Services
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