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University of Washington PATIENT SERVICE REPRESENTATIVE LEAD (FULL-TIME, DAYS) in Seattle, Washington

Req #: 189177


Posting Date: 04/08/2021

Closing Info: Open Until Filled

Salary: $22.04 - $31.85 per hour

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Neighborhood Clinics (UWNC) is a network of community-based clinics throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. The clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.

Compassion. Innovation. Excellence. ( Become part of our team, and join our mission to make life healthier for everyone in our community.

UWNC - Belltown Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, PATIENT SERVICE REPRESENTATIVE LEAD (job profile: Clinic Patient Services Specialist Lead). The Patient Service Representative Lead provide support services such as triaging patient telephone calls to medical staff, scheduling appointments, registering patients, maintaining patient records and assembling patient charts, patient between care questions and secure messaging, and initiating and processing patient charge documents.


  • Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance;

  • Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate

  • Assists in the ordering of clerical supplies.

  • Participates in UW Med registration committee work groups, documents and implements standard work

  • Register patients, respond to patient questions, make telephone assessment of patient problem and severity of condition

  • Other Duties as Requested


  • High school diploma or GED equivalent

  • Three years of Patient Support Service experience or equivalent education/experience


  • Course(s) in medical terminology preferred.

  • Seminars/workshops in customer service preferred.

UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.