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Optum Patient Service Representative II Specialty Care-Float in Seattle, Washington

Hours: Full Time; Mon-Fri 40 Hours per week

Float pool requirement hours 7:00am-6:00pm. Candidate must be available to work 8 hours during these times

The Polyclinic is actively seeking a Float Pool Patient Service Representatives (PSR) in Seattle, WA

The Float PSR’s role is to provide front office support to all providers in various clinics. The PSR’s communication, conduct and performance should support the Polyclinic’s efforts in becoming High Performance Organization.


  • Optimistically greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person.

  • Schedule, reschedule and coordinate all patient appointments and adjunct tests per office protocol

  • Register all patients into the Misys/Epic system according to the policies and procedures established by the Practice Management Dept. and CBO.

  • Collect, post and balance payments according to the policies and procedures established by the Practice Management and CBO Dept.

  • Accurately update and maintain all electronic medical records according to the policies and procedures established by the Practice Management Dept.

  • Accurately maintain provider’s master schedule and modify it according to established sources.

  • Order and maintain the inventory, and stock in the area according to the policies and procedures established by the Practice Management Dept. and Central Supply.

  • Answer phone calls courteously, collect and document detailed information and route phone calls appropriately based on office protocols

  • Efficiently provide basic office administrative support tasks such as mailing, faxing, sorting, typing, filing, etc

  • Maintains and updates float guide for the provider

  • Maintain an organized and clean work area, free of clutter.

  • Attend departmental and general staff meetings and contributes ideas and suggestions creatively

  • Prepare all chart documentation and records with accuracy as directed or necessary for the patient’s care.

  • Willingly float to other departments to accommodate Polyclinic needs

  • Meet or exceed the performance measures established by the Practice Management Dept.

  • Follow all established policy and procedures related to this position.

  • Participate and contribute in a team-based environment.

  • Maintain a team supportive attendance record.

  • Understand and deliver quality customer service that is consistent with the Polyclinic’s efforts in becoming a High Performance Organization.

  • Follow OSHA/WISHA (including usage of PPE) guidelines

  • Follow HIPPA regulations to ensure confidentiality and security of pt’s health records and PHI

  • Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations.

  • Communication, conduct and dress attire portrays a professional quality at all times.

  • Other duties as requested

Preferred Experience and Credentials:

Education: High school diploma or GED

Experience: One year of experience as a PSR in a medical environment, preferred.

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.