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University of Washington PATIENT SERVICE REPRESENTATIVE (FULL-TIME, DAYS) in Seattle, Washington

Req #: 197900

Department: UW NEIGHBORHOOD CLINICS - SOUTH LAKE UNION CLINIC

Posting Date: 10/13/2021

Closing Info: Open Until Filled

Salary: $18.64 - $27.11 per hour

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Neighborhood Clinics (UWNC) is a network of community-based clinics throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. The clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program. Compassion. Innovation. Excellence. ( https://www.uwmedicine.org/employment-at-neighborhood-clinics) Become part of our team, and join our mission to make life healthier for everyone in our community. UWNC - South Lake Union Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, PATIENT SERVICE REPRESENTATIVE (job profile: Clinic Patient Service Specialist II). The Patient Service Representative performs a variety of duties which may include, but are not limited to the following: Acknowledges and greets patients and visitors as they enter the clinic with a smile and eye contact, phone answering and call triaging, schedules provider and ancillary service appointments. RESPONSIBILITIES

  • Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging

  • Scheduling provider and ancillary service appointments

  • Obtaining patient demographic, financial, and clinical information

  • Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery

  • Flexible work schedules will be required to fill evening and weekend hours

  • Other Duties as Requested

    REQUIREMENTS

  • High school diploma or GED equivalent

  • One year in healthcare setting or three years office/customer service or equivalent education/experience

    UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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