Work in Washington Veterans Jobs

Req #: 240882

Department: UW MEDICINE - PATIENT RELATIONS

Posting Date: 11/12/2024

Closing Info: Closes On 11/19/2024

Salary: $5,810 to $7,000 per month

Shift: First Shift

Notes: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

UW MEDICAL CENTER MONTLAKE’S PATIENT RELATIONS Department has an outstanding opportunity for a PATIENT RELATIONS REPRESENTATIVE Work Schedule

• 100% FTE

• Days POSITION HIGHLIGHTS

• Represent UW Medicine as the initial point of contact for UWMC Patient Relations

• Be a part of a team that is dedicated to ensuring patients have the best possible experience

• Showcase your excellent customer service, conflict resolution and communication skills DEPARTMENT DESCRIPTION The role of the Patient Relations Department is to support the University of Washington Medical Center to provide the best possible experience for patients and their families. When this does not happen, UWMC Patient Relations will assist UWMC staff to provide service recovery. If a patient feels that their concerns are not adequately resolved at the point of service, or if a formal complaint is shared with our department, UWMC Patient Relations will consult with providers and staff to review and facilitate complaint resolution.

  JOB RESPONSIBILITIES

• Serve as the initial point of contact for the UWMC Patient Relations Department (UWMC Montlake and UWMC Northwest facilities)

• Investigate and evaluate patient’s concerns with appropriate administrative and clinical personnel

• Document and report results of interviews and actions taken to address information received from patients and visitors

• Ensure timely written response to all formal customer service quality of care reviews to maintain compliance with hospital, state and regulatory agencyguidelines and as directed by the Patient Relations Manager

• Facilitate the provision of service recovery tools to staff and documents provision and usage

• Interprets hospital’s policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments

• Lead multidisciplinary teams in the completion of meeting deliverables and responding to complaints from patients or their family members

• Serve as a positive representative of UW Medical Center and its campuses REQUIRMENTS

• Bachelor’s degree in social work, healthcare administration, or other related field.

• Three to four years of professional patient relations experience involving responsibility in administrative, professional, and patient contact

• Excellent customer service skills

• Excellent verbal and written communication skills

• Experience working with patients and their families in challenging situations

• Conflict resolution skills

• Demonstrated resiliency and emotional intelligence to remain calm in stressful moments and to appropriately escalate to hospital administration as needed

• Demonstrated ability to manage many high priorities and successfully bring to closure ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake) Become part of our team. Join our mission to make life healthier for everyone in our community.

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion. Teamwork. Community. Opportunity. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-northwest) Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.