Virginia Mason Medical PATIENT FLOW COORD in Seattle, Washington
JOB DESCRIPTION Job Number: 202386 Department: Surgical/Procedural Short Stay Unit Hours: 1500-2330Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.The Patient Flow Coordinator coordinates and facilitates the non-clinical activities of the patient care area through acting as a liaison with the nurse, physician, and ancillary staff enabling them to focus on quality care and patient satisfaction. This position coordinates unit by greeting patients and visitors, triaging phone calls, maintaining current information on locator boards; communicates scheduled tests and procedures for patients. Some responsibilities include but are not limited to processing patients charts upon admission and discharge,assisting with medication reconciliation upon admission, mayprocess medication calendars and micromedix for discharge portfolios. Patient Flow Coordinator coordinates and maintains nursing unit supplies; monitors patient confidentiality; maintains a hazard-free work environment. As appropriate, responds to patient/visitor requests and complaints; escalates requests/complaints to the appropriate staff as necessary. Ensures correct patient type and accommodation codes on daily basis on all patients.Qualifications:High school diploma, or equivalentAt least two years customer service experience, preferably in a healthcare settingWorking knowledge of medical terminologyExcellent customer service skillsDemonstrated time management, organizational and problem solving skillsThe ability to work independently; strong interpersonal skillsExcellent verbal and written communication skillsStrong computer skills and knowledge of VM information systemsAn understanding of diagnostic tests, coding, procedures, and preparationCPR certification requiredJust as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the country's most livable cities, you will find that an opportunity with Team Medicine is one worth taking.We are an equal opportunity/affirmative action employer.