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Fred Hutchinson Cancer Research Center Patient Care Coordinator - Wellness Center in Seattle, Washington

The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

The Patient Care Coordinator is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care setting and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive.

  • Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA

  • Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinician review

  • Schedules and coordinates patients’ appointments

  • Collects and enters patient demographic and insurance information and enter into registration databases

  • Assists with the financial clearance process as necessary

  • Receives and responds to patient feedback

  • Responds to other patient requests as appropriate

  • Distributes work to the Patient Care Coordinator Assistant I or II as appropriate

  • High school graduate or equivalent, Bachelor’s degree (BA or BS) preferred

  • Minimum of 2 years’ experience in a patient care setting preferred

  • Ability to work independently, organize, and prioritize concurrent responsibilities and demands

  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner

  • Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment

  • Demonstrated customer service skills

  • Detail oriented

  • Ability to solve complex problems and meet patient needs

  • Ability to work in a high pressure, deadline oriented, and complex health care environment

  • Experience with Epic or other scheduling and registration software preferred

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

ID: 18329

External Company URL: http://www.fredhutch.org/careers

Street: 825 Eastlake Ave E

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