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University of Washington PATIENT ACCOUNT REPRESENTATIVE SUPERVISOR, MCSS - PAT FIN SVC-ADMIN (01) in Seattle, Washington

Req #: 187621


Posting Date: 02/23/2021

Closing Info: Open Until Filled

Salary: $4,116.00 to $5,535.00 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

Become part of our team ( , and join our mission to make life healthier for everyone in our community.

UW Medicine for Patient Accounts and Support Services (PASS) Department has an outstanding opportunity for a PATIENT ACCOUNT REPRESENTATIVE SUPERVISOR, 100% / full-time, 40 hours per week)

The purpose of this position is to supervise the Cash Application and Refunds team within the UW Medicine for Patient Accounts and Support Services (PASS) department. UW Medicine PASS is a shared services department. UW Medicine includes UW Medical Center (UWMC) one of the nation's premier educational and research institutions and Harborview Medical Center (HMC), the only Level I trauma center in the entire WAMI/five-state region. Patient Accounts and Support Services are responsible for customer service, patient accounting, and collection functions for patient balances at UWMC and HMC.

In a department of 70+ employees, this position will have the responsibility of supervising a team as well as reviewing and approving patient accounting transactions; coordinating and monitoring unit daily workflow, and establishing departmental procedures to assist with daily workflow. The position will also require collaboration with PASS customers, including but not limited to Patient Access, Coding, Utilization Management, Contracting and many other UW Medicine Organizational Partners.


The position requires knowledge of Patient Financial Services and patient accounting policies, procedures and practices, as well as state and federal regulations related to billing and self-pay collections. The position must understand and apply Patients Are First concepts, and be able to relay those concepts to staff. The position must be able to provide coaching to all levels of staff that report to them.


Under general direction and with delegated authority, interview and recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct annual performance evaluations, and recommend disciplinary actions.


  • Coordinates balancing and reconciliation of PASS daily, week and monthly processes and reports;

  • Supervise assigned staff, ensuring compliance with regulatory agency and third-party payer requirements and hospital policies and procedures;

  • Coordinate and monitor daily workflow in unit and adjust work assignments as necessary. Monitor productivity and quality or work by unit staff;

  • Evaluate, develop, and implement policies and procedures for the department; recommend appropriate changes to departmental policies;

  • Work with outside vendors for lockbox, electronic cash application and document imaging processes.

  • Represent the unit to regulatory agency or third-party payer staff; attend meetings hosted by third party payers;

  • Review and interpret new insurance and regulatory agency requirements; identify topics for and develop training sessions;

  • Provide performance feedback and annual performance evaluations;

  • Participate in and/or lead special project work;

  • Review, correct and approve timekeeping/payroll reports; prepare administrative reports;

  • Document activities accurately in all applicable systems, and in accordance with departmental policies and procedures;

  • Maintain confidentiality of information, including protected health information (PHI);

  • Participate in and attend meetings and training as required - Perform the work of Patient Account Representatives; and perform related duties as required.

  • Ability to communicate effectively with all staff and public.

  • Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

  • Demonstrates knowledge and understanding of and maintains confidentiality of employee information and medical center strategic plans and initiatives, financial information or other sensitive materials and information in printed, electronic or verbal form which may jeopardize employee rights or organization’s operations. Accesses and uses the minimum necessary employee and organization information to perform job responsibilities and duties and only for authorized purposes.


High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment.


Equivalent education/experience.


  • Demonstrated leadership skills or background, knowledge of PFS Revenue Cycle, Registration systems and IT Services programs that dictate pricing, billing and reporting.

  • Knowledge of patients Accounts Receivable.

  • Strong knowledge of UB-04 and HCFA 1500 data elements and payer requirements.

  • Knowledge of Epic systems.

  • Knowledge of Word and Excel.

  • Knowledge of UW Medicine payroll and personnel policies and procedures.

  • Ability to train others to retrieve active and purged data, remittance advices, other PFS in-put, and update Epic systems.

  • Analyze patient accounts to determine appropriate action.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.