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University of Washington PATIENT ACCOUNT REPRESENTATIVE 3 (FULL TIME, DAYS) in Seattle, Washington

Req #: 191732


Posting Date: 06/10/2021

Closing Info: Open Until Filled

Salary: $3,558 - $4,774 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (

A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. Become part of our team ( , and join our mission to make life healthier for everyone in our community. Our PATIENT ACCOUNT SUPPORT SERVICES department has an outstanding opportunity for a full time (40 hours per week), day shift, PATIENT ACCOUNT REPRESENTATIVE 3 . The PATIENT ACCOUNT REPRESENTATIVE 3 is responsible for considering the status of the entire patient account and for exercising judgment to determine the appropriate course of action to bring account to resolution. RESPONSIBILITIES: The PATIENT ACCOUNT REPRESENTATIVE will:

  • Handle a high volume of calls with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc

  • Obtain detailed information from patient and relay information to appropriate medical center, billing department, or patient relations staff as necessary to improve service to patients

  • Research, resolve and respond to patient inquiries

  • Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities;

  • Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications

  • Coordinate with self-pay and collection outsourcing partners to help resolve patient issues and/or communicate outcomes

  • Set up payment plans

  • Assist in orienting and training new staff

  • Meet deadlines and departmental quality and performance standards

  • Prepare accounts receivable adjustments

  • Utilize available resources to obtain eligibility information

  • Update patient demographic, financial and payer information in applicable systems

  • Communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns

  • Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution

  • Skip trace return mail accounts

  • Analyze bankrupt or deceased patient accounts.

  • Maintain spreadsheets and write original correspondence using Microsoft Excel and Word REQUIREMENTS:

  • High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment OR

  • Equivalent education/experience DESIRED:

  • Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements

  • Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.