Amazon Web Services Outposts Field Engineer in Seattle, Washington
The DCO Field Engineer I (“DCO Field Engineer”) generally works outside of AWS data centers, traveling 40%-60% on average, to deploy and maintain AWS cloud computing infrastructure within onsite customer premises, external data centers, and/or co-location facilities. Given this role is external customer and/or external business partner-facing, DCO Field Engineers must have strong technical acumen, professionalism, excellent communications, and a passion for always providing the best technical customer servicing possible. This role is responsible for the direct installation and servicing efforts associated with AWS cloud solutions that are designed to bring the cloud closer to our customers, including Frontier, Outposts and other AWS services. The DCO Field Engineer influences at the peer level and may be asked to contribute to the development of SOPs, training curriculum and/or projects outside their immediate day-to-day technician work.
DCO Field Engineers may work in isolation (i.e. as the only AWS employee onsite) while on-premises with end customers or in an external data center. As such, DCO Field Engineers must maintain an unyielding focus on effectively representing the AWS brand at all times. DCO Field Engineers regularly collaborate with other technicians and internal partner teams on assigned tasks. This role requires general working knowledge of relevant data center functions/processes (e.g. server/rack maintenance and troubleshooting, networking, power/electrical, installation, provisioning, decommissioning, etc.) and the ability work within established SOPs across these technical areas. With AWS customers across many countries, travel is regularly required, as well as occasional after-hours work, to include nights and weekends. DCO Field Engineers lead smaller projects and participate in aspects of larger, more complex projects/assignments. This role troubleshoots standard IT problems and escalates complex issues to Sr DCO Field Engineers or management. The DCO Field Engineer communicates and partners effectively across teams, and is learning to communicate with senior leadership. This role may support the on-boarding and mentorship of new technicians, as required.
4+ years of experience working in a data center operations or equivalent environment
2+ years of experience with data center equipment and rack build/installation efforts
2+ years of experience working with networking protocols/technologies (TCP/IP, Ethernet, L2/L3)
Degree in a technical field or 4+ years of data center operations work experience
Experience in a client-facing role, with the proven ability to manage and effectively communicate expectations to clients
Strong interpersonal, written, and verbal communication skills, with the proven ability to effectively manage through conflict
Proven ability to troubleshoot complex IT problems, solving for issues at the root-cause level
Ability to operate autonomously and manage to a schedule – excellent prioritization and time management
Understanding of power feeds/redundancy, ATS, hot/cold aisles, rack build/installation, networking hardware (cabling, switches, servers), inventory management, and associated troubleshooting
Experience participating in/leading efforts to automate processes and/or implement tools/SOPs that enhance operational efficiencies
Proficiency in network operating systems (Cisco IOS, NX-OS, Junos) and basic understanding of Linux/Unix configuration
Industry standard certifications (CompTIA, Cisco, etc.)
Experience with leading projects
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