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Outdoor Programs Supervisor

Posted Date:Feb-23-2021

Job ID:19374

Job Function:Outdoor Education

City:Seattle

State:Washington

Store:Puget Sound Gearbank

Please visit theCovid-19 Hiring Updatesbefore applying

What's cool about this job

REI’s Outdoor Programs is a fast paced, fun, and innovative team. In this role, you would contribute to REI’s success by supervising and mentoring REI outdoor school instructors and programs. This position will ensure program risk management, coordinate operations for local classes, teach in-store and field classes. You will be responsible for the delivery of class content and the safety of all field participants, while providing excellent customer service and role modeling for instructors. Here is some detailed information on what you can expect to do:

• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions

• Conducts and ensures the completion of performance reviews

• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results

• Manages the hiring process for new instructors (both external and internal to REI)

• Mentor and coach instructors both in the field and in-store, both OPO and shared staff instructors. Manages day to day logistical operations of field programs including instructor scheduling, store scheduling, customer communications (customer service issues), and course preparations

• Supports (OPO) Market Manager in training implementation and instructor assessment

• Ensures fulfillment of budget goals, manages expenses to those goals with guidance from OPO Market Manager

• Contributes to program planning for the market

• Coordinates and communicates program plans with stores

• Reports to the REI OPO Market Manager and is located within a retail market, within a retail district

Bring your passion and expertise

Do you aspire to adventure? Do you thrive in the outdoors and want to help others do the same? Bring your passion to REI and help fulfill our mission to educate, inspire and outfit our customers for a lifetime of outdoor adventure and stewardship. REI Outdoor Programs & Outreach (OPO) helps people experience the outdoors through education and by making it easy for people to get outside and enjoy the outdoors. We provide entry-level to intermediate-level outdoor education programs in everything from Rock Climbing to Kayaking to Mountain Biking to Navigation (and more!). The Outdoor Programs Supervisor leads the team that makes this all happen at REI. Here are some skills that we think make for a great Outdoor Programs Supervisor:

• 4+ years of experience in outdoor education programs, leadership and development, experiential education instruction and/or guiding outdoor participation

• 1+ years of experience managing and supervising a diverse team

• Proven outdoor leadership skills and ability to function collaboratively.

• Working knowledge of legal, regulatory, and risk management issues related to outdoor education

• Excellent presentation and instruction skills

• Wilderness First Responder and CPR certification required

• Instructor certifications or relevant experience in activities being offered (i.e., AMGA Climbing, ACA Kayak, PSIA Ski Instructor, etc.)

• Valid driver’s license with no negative incidents; capability of acquiring a commercial driver’s license

• BA in leisure and Recreation Management or equivalent a plus

• Mid-level PC skills: Word, Excel, Outlook, SharePoint, PowerPoint

• Experience working in a retail environment preferred

• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts

• Creates strong, mutually supportive work spirit and culture where people can do their best

• Establishes trust and inspires others

• Makes effective organization and people decisions in a manner consistent with REI’s values and ethics

• Delivers on commitments and hold other to the same

• Champions the organization and advocates solutions in the overall Company’s best interest

• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities

• Consolidates information from various sources including feedback from others to reach sound decisions

• Considers the ultimate impact of decisions and actions on internal and external customers

• Fosters change in company direction

• Effectively plans and executes changes

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer