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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit. Impact of work is most often at the team level.

This position is full time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 904 7th Avenue, 3rd floor, Seattle, Washington.

We offer on-the-job training. The hours during training will be 8:00am – 5:00pm PST, Monday - Friday.

Primary Responsibilities:

• Sets priorities for the team to ensure task completion.

• Coordinates work activities with Practice Manager

• Develops plans to meet short-term objectives.

• Identifies and resolves operational problems using defined processes, expertise and judgment.

• Decisions are guided by policies, procedures and business plan.

• Assist staff in navigating the medical management system (e.g., find resources, answers questions)

• Provide oversight and review of coordination of care (e.g., chronic condition management, utilization management, case management)

• Ensure employees are current with clinical licensure and certifications -Develop/oversee/deliver operational or technical training

• Develop medical and clinical operations program goals

• Identify and implement business development opportunities to support growth of medical and clinical operations programs

• Oversee/navigate technology and software applications utilized in the delivery of medical and clinical operations programs

• Oversee management/service delivery systems utilized in member care -Intervene in resolution of member or employee complaints or issues as necessary

• Create and implement a business continuity plan to minimize interruptions to the business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age or older

• 3+ years of experience in healthcare clinical setting

• Previous team lead/SPV experience

• Experience with computers and Windows based programs including Microsoft Word, Microsoft Excel, Microsoft Power Point & Microsoft Outlook, Teams

• EPIC system experience

• Ability to work an 8-hour shift schedule during our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.

Soft Skills:

• Excellent communication skills (written & verbal)

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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