One Workplace Operations Lead in Seattle, Washington
We are Splice. We’re passionate problem solvers who focus on providing our clients with the experience and flexibility to deliver the right solution for every single challenge. Splice is the professional services division of One Workplace, providing FF&E project integration, post-occupancy and MAC management services acting on behalf of the client. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it’s time to expand our team.
Location: South Seattle, WA
Hours: Monday - Friday; Day Shift
The Operations Lead holds the field crew to the highest standards in the moves, adds, and changes of furniture at customer sites. Serves as a main point of contact for both Operation Supervisors and field crew. Plans workflow, directs services, resolves issues, and manages all administrative paperwork. Works closely with Operation Supervisors and field crew to ensure customer's satisfaction.
Staff performance management, coaching, and development of field crew
Partner with Operation Supervisors to develop and revise field procedures to ensure field crew adhere to policies and procedures consistently
White glove responsibilities for escalations
Subject matter expert and quality control of overall daily duties of crew
Creative solutions to resolve problems that emerge during services
Provides leadership for field crew teams on projects with significant complexity
Effectively interacts with customers, trades, colleagues, and vendor partners
Provides training and monitoring for field crew (and vendor partners) in the correct methods and resolution of service issues
Perform tasks as assigned
2 – 4 years of supervisory experience, preferably in delivery and/or installation
High school diploma or equivalent required
Strong mechanical capability, experience in furniture, cabinetry, or flooring installation
Strong communication skills to include verbal, written and presentation
Excellent organizational and time management skills
Preferred experience of blueprints, elevations, typical and specifications
The ideal candidate should have at least 1 year leading and managing people in a team-based environment
Understanding and knowledge of services offered (Furniture industry) or willing to learn
Mindful of maintaining safety in the work environment
15 days of PTO
9 Paid holidays
401k + Employer Match
Wellness App with reimbursement of up to $500/year
If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting with you!
Job ID: 2022-3278
External Company URL: https://www.open-sq.com/careers
Street: 303 South River St.
Remote Position?: No
External Company Name: OpenSquare