Service King Operations Director- Seattle, WA (Remote) in Seattle, Washington
Hiring position in the Greater Seattle
Position Title: Director of Operations Department: Operations
Reports To: Market Vice President
For over 40 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
The Director of Operations is responsible for all operations functions, strategies, and continuous improvement for their designated area.
This role owns the implementation and achievement of overall organizational sales, financial outcomes, and process execution. The Director of Operations also develops General Managers and encourages the creation and support of positive teamwork environments.
Meet or exceed location revenue goals: Monitor key KPIs (same store sales, net revenue, gross margin, and location contribution) to ensure location profitability and to impact key drivers in order to positively influence financial performance.
Monitor and enforce production standards: Ensure each location is completing repairs in line with Service King and I-Car quality standards, monitor operational KPIs, perform critical analyses to identify improvement opportunities and execute solutions as needed.
Develop and grow locations within assigned area: Oversee all locations to ensure stores are operating and performing at optimum efficiency and identify opportunities for growth and improvement.
Ensure all respective shops have the right talent in place: Continuously look for improvement opportunities and partner with General Managers in interviewing prospective employees to determine best applicant for position based on skills, knowledge and abilities required to perform the job.
Develop leaders and teammates: Perform monthly visits for all locations in order to coach and mentor teammates, develop leadership for future growth in the company and drive operational excellence.
Drive implementation of Service King programs: Lead teammates and leaders to execute key incentives and provide consultation and solutions to drive success for a variety of programs.
Develop and forecast the sales plan for production goals: Assist in developing budget for multi-shop operations based on market objective.
Additional responsibilities as assigned. Competencies:
Teamwork - Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.
Accountability - Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.
Results Driven - Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.
Sound Judgment - Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.
Customer Focus - Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.
Model the Way - Be authentic to the Service King Core Values, 'The Service King Way'; Be the example by aligning your behaviors in a way that shows others how to act.
Inspire a Shared Vision - Challenge yourself and your team by creating bold
objectives that excite and inspire; Create a personal connection between a teammate's goals, your team's goals and Service King's Vision.
Challenge the Process - Be the owner of the process committed to constant improvement both personally and collectively as a team; Look for new ways to get things done effectively and learn from mistakes.
Enable Others to Act - Develop your talent by ensuring teammates are engaged, challenged, and growing; Share power and responsibility by involving your team on routine and important tasks and decisions.
Encourage the Heart - Recognize hard work and reward success; Build strong relationships by caring about your team and celebrating both large and small victories.
Analytical Ability - Ability to work with a large number of details and data; Ability to analyze and challenge details, data and facts prior to decision making in order to repeatedly make accurate decisions
Business Acumen - Ability to understand key business drivers for performance and use sound business practices
Multi-tasking - Ability to work on and successfully complete many different tasks or projects at the same time
Stress Management - Ability to perform under pressure and in adversity
Time Management - Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done
Written and Verbal Communication - Ability to provide clear, concise information in writing, via phone or in-person
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
8 years or greater of proven experience as an operations and people leader
4 years or greater of demonstrated competency in driving operational standards, compliance and transformational/change management
Ability to work collaboratively with others to meet shared objectives
Ability to prove and demonstrate business acumen skills
Aptitude in decision-making and problem solving
Strong analytical background in interpreting financial data
Proficient knowledge and use of estimating software
Proficient with Computers and other technology
Valid Driver's License is required
Legally authorized to work in the United States
Previous experience working in CCC ONE Total Repair Platform
Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Requisition ID: 22045
Category: Operations Management
Job Type: Full-Time
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