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Career Opportunities: Operations Business Analyst (24537) Requisition ID 24537 - Posted 08/21/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (18) Job Description Print Preview Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin. Job Title Operations Business Analyst Job Code A841 Exemption Status Exempt Management Level n/a Direct Reports n/a Manager Title Claims Manager Department Operations Pay and Benefits Estimated hiring range $71,340 - $87,200 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes This is a fully remote role, but you must reside in one of the listed 9 states. Job Summary The Operations Business Analyst is an advanced team resource providing technical and process assessments. The position works as a cross-functional team member and liaison between the assigned department, IS and external vendors to analyze problems, define business requirements and recommend solutions. The position is responsible for all aspects of the life cycle of development from requirements gathering to implementation and ongoing support. Additionally, the position applies process improvement methods by effectively utilizing organizational assets and applying best practices. Areas of focus and specialization vary by department. Essential Responsibilities Perform existing systems analysis and design new systems. Gather and define functional business requirements for new and existing processes. Document business requirements, business methodologies, systems flow, data flow and functional system design. Translate business needs and requirements into actionable tasks for analysts and IS teams. Collaborate with analysts and IS teams to implement changes; participate in User Acceptance Testing. Monitor and improve the quality of reports that are produced. Monitor, maintain and improve project quality and implement continuous process improvements. Develop ad-hoc reports using Microsoft applications and provide analysis. Provide project status reports as required. Monitor and provide ongoing system support and guidance to department staff. Monitor and resolve support requests using ticket system; escalate requests as necessary. Communicate the status of pending requests to stakeholders. Communicate the perspective of business units for projects and implementations. Effectively develop, manage, and maintain productive customer relationships at all levels. Engage senior leaders as thought partners on an occasional basis. Present the results of analysis to executive sponsors as needed. Organizational Responsibilities Perform work in alignment with the organization's mission, vision and values. Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. Strive to meet annual business goals in support of the organization's strategic goals. Adhere to the organization's policies, procedures and other relevant compliance needs. Perform other duties as needed. Experience and/or Education Required Minimum 3 years' experience with Medicare and/or Oregon Medicaid Experience related to business analysis, process improvement, systems testing, and/or requirements gathering for systems implementations Preferred Experience performing operations business analyses within the department's area of focus