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Amazon Corporate LLC Operations Associate, AWS Managed Services (AMS) in Seattle, Washington

Job summary Amazon\'s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into \"the Cloud\". As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies, interacting with the full breadth of AWS services. AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry. Roles and Responsibilities Operate the Managed Service platform and collaborate with internal service teams to meet our customers\' individual needs for their infrastructure and application deployments. Troubleshoot complex issues, Drive root cause by re-producing customer issues, and build proof of concept environments that abide by cloud-best-practices. Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale. Identify and drive improvements to technical processes Act as an escalation point and mentor to less experienced engineers on the team and across Amazon. Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams. Drive customer communication during critical events. Learn and leverage groundbreaking technologies. Working Hours Requirement: Work on a scheduled day shift Work night shift for a duration of one month on rotation 6+ months of software development with object oriented language experience 6+ months of scripting language experience 6+ months of network and operating system support experience Bachelor\'s degree in computer science, or 6+ months of technical support experience The base pay range for this position is \$71,300-124,800 (hr/yr). Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Amazon\'s internal or external careers site. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit