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Description

Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies, interacting with the full breadth of AWS services.

AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.

Roles and Responsibilities

• Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.

• Troubleshoot complex issues, Drive root cause by re-producing customer issues, and build proof of concept environments that abide by cloud-best-practices.

• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.

• Identify and drive improvements to technical processes.

• Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.

• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.

• Drive customer communication during critical events.

• Learn and leverage groundbreaking technologies.

Working Hours Requirement:

• Work on a scheduled day shift

• Work night shift for a duration of one month on rotation

About the team

AWS Managed Services is a customer-centric global organization that provides technical services to our customers. As a member our team, you will be at the forefront of this transformational technology. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• Bachelors Degree or Equivalent work experience.

• Experience in cloud based solution (AWS or equivalent), system, network and operating system

• 4+ years work experience in a systems administrator, engineering or technical IT/Cloud operations support role.

• 4+ years in Linux and/or Windows Operating System support.

• Recent and demonstrable hands-on experience with Telco domain workloads e.g., 5G Network, BSS, OSS.

Preferred Qualifications

• AWS experience with production workloads.

• Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks

• 3+ years of experience with operational parameters and troubleshooting for two (2) of the following: Compute / Storage / Networking / CDN / DevOps

• 2+ years of experience working with Telco solutions or working as a subject matter expert (SME) in a Telco.

• Networking (DNS, IPsec, BGP, VPN, Load Balancing).

• Experience with service-oriented architecture and web services.

• Experience with aspect(s) of security: network, application, security protocols, cryptography, etc...

• Experience with Configuration Management Software.

• Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).

• Experience with IAM, Active Directory and ADFS.

• Experience in a DevOps team, supporting CI/CD workloads.

• Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location).

• Experience in Networking (e.g. Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP etc.).

• Experience with AWS Telco services e.g., AWS Private 5G, AWS Wavelength

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $86,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.