L3Harris Network Assurance Manager in Seattle, Washington
Job Title: Network Assurance Manager
Job ID: SAS20221411-93405
Job Location: Western Service Area (CO, CA, WA, UT)
FTI Network Assurance Manager (NAM) is the point of contact for all FTI Operational Services and Provisioning matters for their particular geographic area of responsibility. They meet regularly with the FAA at a local and regional management level. They coordinate L3Harris’s effort with teammates. They represent L3Harris to the FAA and the FAA to L3Harris. They review procedures, identify problems and resolutions. A willingness to be available for critical service related problems that require immediate escalation 24x7 is required. Experience in managing large telecommunications implementation projects strongly desired.
Meet with the Government and review operations and deployment and service results.
Provide management and direction to the field teams and advise management team.
Proactively review service performance and procedures with the Government on a quarterly basis.
Coordinate and oversee all field activities associated with the operations and as necessary deployment to ensure successful National Airspace sustainment.
Coordinate Contractor efforts both internally and with other companies and organizations. The NAM shall be the single-point-of-contact for FTI service matters for their particular geographic area of responsibility.
Coordinate efforts by the Government and the Contractor to isolate and repair chronic troubles.
Identify problem areas and resolutions.
Visit Government facilities and be responsive to any deployment and/or operational service problems.
Investigate formal complaints, formulate action plans and initiate the plans.
Assess the service being provided and identify potential service conditions that could result in a formal complaint.
Coordinate service provisioning activities, including progress and schedules for new and modified services.
Provide detailed failure analysis reports for specific service outages as necessary.
BS degree or equivalent work experience in project management and a minimum of 9 years of related telecommunications management experience; OR a Graduate Degree and a minimum of 7 years of prior related experience.
9+ years of experience working with Federal Government contracts (FAA is an added plus).
9+ years of technical knowledge regarding the types of network (circuit types) L3Harris-FTI is putting in place.
9+ years of experience in program and/or project management skills.
9+ years of experience in Telecommunications Provisioning, Maintenance and Customer Service.
Preferred Additional Skills:
Experience with an Inter-exchange Carrier such as AT&T, Lumen, etc. and/or experience working with a Local Exchange Carrier such as AT&T Local, Frontier, Verizon, etc.
Experience managing and leading a field force of technicians for operations, deployment as well as maintenance/customer service.
Have strong customer service background (customer service with the FAA is an added plus).
Strong written and oral communication skills also required.
Experience working with Federal Government contracts, particularly FAA. Program and/or project management skills.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
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