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Amazon Web Services Mgr Software Development, Amazon Connect in Seattle, Washington


Job summary

Are you interested in being part of a team of software engineers tasked with building a new AWS service that intersect cloud computing, Big Data, machine learning, and customer engagement? Do you enjoy the challenge of building and managing innovative services? Do you want to make an impact at a global scale? Then you should join our team!

As a Manager of Software Development you will be responsible for building a team of talented engineers and managers and establishing a culture that successfully delivers on design, development, testing, and the operations of systems your team owns. You should have an established track record of launching customer-facing experiences, deep technical ability, and excellent project management, communication skills, and ability to establish teams that collaborate across regions and functions. This role requires working closely with product management to define strategy and requirements, and leading development teams from design through delivery and subsequent operation. This position will also require regular communication with senior management on status, risks, and strategy.

Your team will build the next generation cloud technologies that leverage big data and machine learning to help companies around the world manage their customers data to improve customer engagement across applications, customer service, sales and marketing experiences. You will innovate and build technology that unlocks insights using customer data that companies need so they can better personalize and serve their customers. You will launch and deliver new features and capabilities based on direct feedback from AWS customers that are looking to this team to help them power the world’s leading social media, gaming, finance, sports, educational, and consumer applications.

Key job responsibilities

Lead highly-effective software engineers to deliver highly available and reliable software for large, critical, and complex systems.

Independently lead hiring and performance management for your team.

Influence the team to have a test-first mentality to prevent issues from affecting customers. You understand the nuances and challenges with cross-platform development.

Operate at a high level and know when to dive deep. Perform peer code-reviews, write technical design documents, as well as lead and participate in technical design discussions.

Work in a team environment to collaborate and strive for consensus by making data-driven decisions.

Own the project from start to finish. Operate in an Agile/Kanban environment to continuously deliver high quality software, while consistently hitting immutable project delivery dates.

Have a high attention to detail, working closely with business, product, and technical stakeholders to drive measurable results.


  • 7+ years of experience working directly within engineering teams

  • Experience partnering with product OR program management teams

  • 3+ years of people management experience, managing engineers

  • 3+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems


  • A strong "roll up your sleeves" mentality - you're comfortable delegating and understand when you need to dive deep to solve complex problems.

  • Multiple years experience and application of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

  • Communicate ideas effectively, both verbally and in writing, to all types of audiences including Directors, VPs, software engineers, and quality assurance engineers.

  • Experience in partnering with product and program management teams

  • Expertise in data management, customer data management projects

  • Expertise in customer engagement applications, including marketing, sales, and service technologies

  • Expertise in many disparate technologies with a deep understanding of distributed systems and web services technology

  • Track record of leading teams that have and delivered mission critical, 24x7 production software systems

  • People first management style with proven ability to manage high performing teams.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit