Work in Washington Veterans Jobs

Working Each Day to Make a Difference

At Community Health Plan of Washington, we're driven by our belief that everyone deserves access to quality health care.

More than 25 years ago, we made a commitment to improve the health of our communities by making quality health care accessible to all Washington state residents.

We continue that pledge today by providing affordable comprehensive coverage to more than 315,000 individuals and families throughout the state.

• We are a local not-for-profit health plan in Washington State.
• We are committed to keeping Washington families healthy.
• We connect our communities to the health resources they need.
• We provide access to high-quality care for our members.
• We connect and empower our members through technology.
• The Community Health Centers we partner with strive to support members with a comprehensive mix of medical resources in one convenient location.
• Our partnerships with Community Health Centers and our extended provider network help us improve the health care delivery system.

To learn more about how you can make a difference working at Community Health Plan of Washington, visitwww.chpw.org{rel="nofollow"}.

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Member Associate -- Spanish Speaking Preferred 100% Remote

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[POSITION PURPOSE:]{.underline}

The Member Associate communicates with members and potential members concerning their enrollment in Medicare, Apple Health, and other lines of business to answer questions, and perform surveys or welcome calls intended to increase Plan selection and retention rates. This position serves in a critical customer-facing role, serving as a brand ambassador of the Plan as well as connecting people to other Plan or CHC resources.

[PRINCIPAL DUTIES:]{.underline}

• Discusses the features, advantages, and benefits of Community Health Plan consumer product lines with members or potential members in a high-volume environment.

• Utilizes pre-determined call scripts in retention outreach efforts.

• Makes up to and more than 120 calls per shift.

• Coordinates the use of the language line for non-English and non-Spanish members.

• Assist members with Primary Care Provider Changes and general benefit questions.

• Follows up on initial calls with further calls to answer questions or conduct surveys.

• Maintains current knowledge of federal Medicare regulations; assess impacts of regulation changes and assure compliance with regulations (in conjunction with Compliance).

• Maintains current knowledge of state statutory requirements related to customer outreach, assess impacts of requirements, and assure compliance with requirements.

• Supports other activities of Marketing, Enrollment Growth, and Corporate Communications department as necessary.

• • Being able to report to work on time and work the days scheduled is essential to this position.

• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

• High School diploma or equivalent required 
• License, Certifications, and other Specialized Training
• Medical terminology courses preferred. 

Experience:

Keyboard and computer experience required.

Prior related inbound/outbound call center experience preferred.

Demonstrated success in telemarketing sales.

State Programs, Commercial, or Medicare+ Choice or Medicare Advantage health plan experience preferred Employment Eligibility

Complet