Work in Washington Veterans Jobs

The M&E Global Process Manager will play a vital role on the Meetings & Events team. In this role you will work with cross functionally to execute on the implementation strategy that supports the operational infrastructure and service delivery effectiveness. This role is responsible for the execution of process development projects including process creation, documentation, and training. As an ideal candidate you are an analytical thinker and detail oriented who thrives in a fast-paced and constantly evolving environment. A goal oriented high achiever who understands the importance of working backwards to exceed expectations. Key Responsibilities Implement the process documentation and training strategy and oversee operational plans ensuring project team members are aware of key deliverables. Responsible for managing the design, creation, maintenance and monitoring of playbooks, process flows and standard operating procedures (SOP), ensuring continuous process improvements Responsible for the creation of the training program for all implemented SOP including course work and certification to validate achievement and retention of material Create and execute operational project plans, resource allocation, deadlines, risk analysis, communicates challenges or barriers and translates them into actionable plans Proactively analyze deadlines, competing priorities, barriers, challenges and risks and creates prioritization plans to ensure objectives are met Assess and recommend solutions when faced with competing deadlines/deliverables or shifting priorities to ensure objectives are met Incorporate change management into project execution approaches to reduce change impact and fatigue Ensure consistent updates to project plan milestones and deliverables, and execute project status reports and launch communication to internal M&E teams Responsible for management, training and supervision of direct reports Assist with other related tasks as assigned Basic Qualifications 4+ years project management or meeting & events operations management Strong analytical and problem-solving skills Demonstrated ability to manage and prioritize multiple/competing projects and timelines Strong communication skills verbal and written Working knowledge of organizational change management process Experience creating process maps, playbooks, standard operating procedures Preferred Qualifications 4-year college degree or equivalent work experience 3+ years implementing meeting and event or travel program organizational initiatives e.g. Strategic Meetings Management or corporate business travel programs 3rd-Party meeting management vendor/agency operations, consulting and/or implementation experience a bonus Experience using waterfall, six sigma yellow or green belt, lean or agile project management methodologies Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation preferred Experience working in project management technology e.g. Asana, Smartsheet, Jira or equivalent Experienced creating process flows in a diagramming software e.g. Visio Experience communicating with all levels of stakeholders Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship,