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MarTech – Client Leader – Customer Data Platforms

About the Position

As a Client Leader, your primary responsibility will be to champion client success, foster revenue growth, and nurture team growth within our MarTech consulting practice. Your role will have a profound impact on both our clients and our organization overall. Additionally, you'll serve as a vital link between our team and senior leadership at Acxiom, keeping them informed about project progress, client issues, successes, and potential areas for growth. Furthermore, you'll be instrumental in shaping and strengthening our Client Services team, ensuring that we're prepared to manage both immediate and future growth while keeping our operations profitable.

Responsibilities

• Lead client relationships across a diverse portfolio of MarTech consulting clients, ensuring satisfaction and alignment.

• Manage project scope and customer expectations, advocating for clients while ensuring clarity throughout.

• Coordinate client meetings and workshops to align business requirements with solution roadmaps.

• Drive value realization from Marketing Technology investments, conducting ROI assessments.

• Collaborate with internal and external teams to monitor project delivery status and communicate effectively with clients.

• Gather and analyze client feedback to improve service delivery and ensure client satisfaction.

• Collaborate with cross-functional teams to ensure client success and drive revenue growth.

• Support Growth teams in translating customer needs into actionable product solutions for client organizations.

• Contribute to pipeline development through client engagement and partnership conferences to promote Acxiom services.

• Forecast resource needs and align with project demands to optimize resourcing.

• Keep senior leadership informed on project progress, challenges, wins, and opportunities.

• Develop the Client Services team to support both current and future growth objectives while maintaining profitability.

Required qualifications

• Extensive track record in implementing solutions across leading Marketing Technology platforms, particularly focusing on Customer Data Platform (CDP) technologies and integrations with other platforms like Analytics, Testing & Optimization, and Journey Orchestration.

• In-depth familiarity with Acxiom’s product suite pertaining to Customer Data Platforms (CDPs), including integrations and applications.

• Proven experience in product consulting and data architecture, with a demonstrated ability to articulate platform ROI for client investments and advise on strategies aligned with business objectives and budget constraints.

• Proficiency in translating complex technical concepts and delivery models into easily understandable documents for clients.

• Comprehensive knowledge of the MarTech landscape, encompassing both established and emerging platforms, as well as staying abreast of emerging capabilities like AI innovation and regulatory requirements.

• Extensive hands-on experience with digital marketing use cases and channel activation, coupled with a keen understanding of common business challenges across diverse industries.

• Typically requires a minimum of ten years of relevant architecture experience, complemented by a Bachelor's of science degree or masters; alternatively, fifteen years of experience of professional experience.

• Preferable to have a background with reputable consulting firms of considerable size, such as Sapient, Accenture, Deloitte, among others.

• Certification in one or more platforms such as Adobe would be advantageous.

What will set the candidate apart:

• Proficient in team building and expansion within a dynamic client-services landscape, with a track record of scaling operations effectively.

• Demonstrated success in overseeing a diverse technical portfolio, ensuring the alignment of client expectations and company objectives, including resource optimization and project profitability.

• Proven ability to cultivate, nurture, and enhance client relationships, driving sustained partnerships and incremental revenue growth.

• Trusted advisor in rapidly evolving business environments, equipped with advanced expertise in MarTech/AdTech solutions, adept at addressing industry-wide challenges and specific client needs.

• Exceptional networking skills, fostering connections across stakeholder groups within organizations.

• Extensive experience in sales support and leadership in solutions architecture, contributing to a solid foundation for client engagement.

• Proficiency in one or more leading customer data platforms, namely Adobe #GD17

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM_MX_AVISO_DE_PRIVACIDAD_EMPLEADOS_Privacy_Notice_Workday.pdf) .