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Our large eCommerce company, headquartered in Seattle, WA is hiring a Manufacturing Associate to support the internal prototyping services team. Role will be 100% onsite, candidates must be willing to go onsite to be considered for this role. Pay $23-24/hr DOE.

Description:

• We are seeking a motivated and detail-oriented Sales Support Specialist to join our Amazons internal prototyping services team.

• As a Sales Support Specialist you will play a crucial role in assisting our Customer Success team to achieve their goals and ensuring a seamless sales process.

• Your strong organizational skills excellent communication abilities and product knowledge in the Manufacturing space will be essential in providing exceptional support to our internal customers and Customer Success team.

• Customer Support: Act as the first point of contact for customers addressing inquiries and providing general services information and expected timelines promptly and accurately

• Sales Assistance: Collaborate with the Customer Success team to create orders ensuring accuracy and adherence to order creation processes

• Order Entry: Manage order entry communicate order status updates and coordinate delivery schedules to ensure timely fulfillment of customer orders.

• Product Knowledge: Develop a strong understanding of capabilities and services to provide efficient first-line assistance to customers.

• CRM Maintenance: Utilize the Customer Relationship Management CRM system to update customer information track engagement activities and generate reports for management analysis

• Sales Reporting: Prepare regular reports including order forecasts order performance analysis and pipeline reports providing insights to support strategic decision-making

• Cross-functional Collaboration: Collaborate with various departments including application engineering production and quality to ensure smooth order processing and resolution of customer issues

• Sales Support Documentation: Create and maintain sales support documentation sales presentations and marketing materials to aid the sales team in their presentations and interactions with clients.

• After-Sales Support: Provide post-sales support by addressing customer concerns and coordinating re-work.

  Requirements:

• Experience: Proven experience in a sales support role within the manufacturing industry is an advantage.

• Product Knowledge: Familiarity with manufacturing processes products and industry terminology is desirable.

• Communication Skills: Excellent written and verbal communication skills with the ability to articulate technical information to internal customers and customer success team.

• Organizational Skills: Strong attention to detail time management and multitasking abilities to handle multiple tasks effectively.

• Customer-obsessed: A customer-centric approach with a strong commitment to delivering outstanding service and support to customers

• Technology Proficiency: Proficiency in using CRM systems Microsoft Office Suite and other relevant sales and productivity tools. Familiarity in using digital manufacturing execution systems to enter orders and look up order status.

• Problem-solving Skills: Ability to identify and resolve issues proactively and efficiently.

• Team Player: A collaborative mindset willing to work closely with the Customer Success team and other departments to achieve common goals.

• Adaptability: Capacity to work in a fast-paced dynamic environment and adapt to changing priorities.

  About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.