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Starbucks Coffee Company manager sr, coffee quality operations, Global Coffee Quality (Seattle) in Seattle, Washington

Now Brewing – manager sr, coffee quality and operations! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This position contributes to Starbucks success by managing the teams responsible for green coffee quality and operations. You will set the strategy and goals related to quality and operations to meet the needs of our growing Starbucks business.

As a Senior Coffee Quality and Operations Manager, you will be responsible for…

Leadership – Set goals for the work group, develop organizational capability, and model how we work together internally and externally.

  • Supports the implementation of company programs to ensure the success of the Company.

  • Creates an environment that enables a team to perform at their best and promotes leadership courage to enable risk-taking, continuous improvement, problem solving and innovative thinking.

  • Adds value by minimizing risk, redundancy and overall implementation/support costs while improving quality and experience.

  • Collaborates and influences across Starbucks globally to share best practices; align processes, standards, tools and systems; and achieve strong results.

Business Requirements - Provide coffee expertise and execute functional responsibilities for green coffee quality and operations through metrics and key performance indicators (KPI’s).

  • Ensures deliverables meet or exceed expectations for quality, timeliness, performance, and budget.

  • Develop, maintain, and manage to key performance indicators (KPI's) and operating metrics.

  • Proactively leads the team to ensure compliance with key performance metrics and service level agreements, governance standards, policy, and procedures.

  • Serves as subject matter expert, advocate and relationship manager with key stakeholders and external suppliers, for escalations, continuous improvement and other projects and tasks designated by management.

  • Responsible for team's business continuity plan.

Planning and Execution - Develop strategic and operational plans for the work group, managing execution, and measuring results.

  • Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.

  • Demonstrates strategic thinking with forethought and innovation that translates to a plan based on priorities and financials.

  • Makes balanced decisions in a timely manner and is able to align key stakeholders and motivate the team to drive results.

  • Execute against key deliverables on-time and within budget and lead the team through continuous improvement.

  • Recommend and implement techniques to improve productivity, increase efficiencies, cut excessive costs, take advantage of opportunities, and maintain state-of-the-art practices.

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams.

  • Challenges and inspires team members to achieve business results.

  • Ensures partners adhere to legal and operational compliance requirements.

  • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.

  • Provides coaching, direction, and leadership support to team members in order to achieve partners, business and customer results

We’d love to hear from people with:

  • Bachelor’s Degree in quality, operations, supply chain, international business, or other applicable fields

  • Progressive experience leading a quality and operational team (10 years)

  • Project and/or program management experience (10 years)

  • Applicable coffee industry experience (5-10 years)

  • Proven record of successful collaboration and gaining alignment across the business and coffee industry to transform and achieve results. Ability to institute and drive process excellence and standards.

  • Strong organizational, negotiation, listening, communication skills, both verbal and written. Interpersonal skills and ability to interact and work with staff at all levels. Ability to handle multiple tasks in a fast-paced environment.

  • Familiarity with Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP) standards

  • Highly skilled and experienced in MS Office applications (Excel, Word, PowerPoint) Advanced skills in data visualization technology (Tableau and Power BI)

Be part of something bigger than yourself. #tobeapartner. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.

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