University of Washington MANAGER – HUSKY DEN in Seattle, Washington
Req #: 226834
Department: HOUSING & FOOD SERVICES
Job Location Detail: This is a 100% onsite job. There is no option for remote work.
Posting Date: 09/14/2023
Closing Info: Open Until Filled
Salary: $6,175 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)
MANAGER – HUSKY DEN
Thank you for considering Housing & Food Services at the University of Washington, Seattle.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement— working together to enhance student life —teamwork and service to our students and customers are at the heart of our business.
To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training (https://rise.articulate.com/share/Rvbm5rUb5hsucH1MFwIlEmC1xhyJOtye#/) .
PURPOSE Provides leadership, direction, training and customer service standards to the Husky Den with an annual revenue of over $2 million.
RESPONSIBILITIES Leadership: • Maintains visibility and accecssibility with customers, Husky Union Building personal and staff members (during peak meal periods 90% on floor, 10% in office). • Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students. • Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints. • Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees. • Capitalize on subject matter expertise by working collaboratively wiith HFS colleagues • Maintain visibility and accessibility with staff members. • Work collaboratively with the Assistant Director for Retail Dining to ensure operational leadership in line with the HFS Mission Statement and organizational values.
Operations and Customer Service: • Engages directly in the daily operations of the unit, ensuring proper food production to established food service plans. • In collaboration with the Retail Executive Chef, develop and implement new concepts and products that align with customer needs and the current business plan and budget. • Manage ordering, production, service and inventory through the Food Service System (FSS). • Ensure that service staff have the menus and recipes needed each day for production and service. • Use the FSS reporting functions to monitor unit performance by reviewing key metrics. Make adjustments as needed to comply with business plan, consulting with the Assistant Director for Retail Dining for exceptions. • Orders routine and emergency maintenance of equipment. • Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel. • Monitors operations for compliance with sanitation and other food safety standards and takes corrective action when necessary. • Comply with established timeline for submission of approved invoices to maximize discounts. • Take immediate action when there is non-compliance with FSS, from production to plating. • Train and monitor performance in unit safety, customer service and food safety. • Work with students and student groups in planning special events in the HUB and their use of the kitchen space.
Fiscal Management: • Collaborates with Assistant Director and Retail Executive Chef in developing financial targets for annual budgets. • Comply with business plans established during the budget development process. • Use data that supports proposals to add, change or discontinue service areas or planned menus and programs. • Review FSS reports, financial statements, production records and staffing schedules, taking action as needed to maintain the business plan. • Maintain proper fiscal controls on inventory, points of sale and labor. • Complete staffing plans in accordance with annual budgetted labor. • Use CBORD to manage purchasing, inventory, transfers and service menus. • Use our scheduling program, Humanity, to ensure all scheduled labor hours fall within budget. • Monitor and report on variances to budget on controllable costs on a monthly basis, using Workday, Questica and/or Power BI.
Supervision: • Interview, select, hire and onboard staff. • Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs. • Supervise the work completed by direct reports, ensuring appropriate productivity and quality. • Completes bi-monthly payroll for unit staff in accordance with departmental and university timelines. • Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success. • Provide guidance to direct reports on requirements and/or opportunities for learning and professional development. • Provide indirect supervision/oversight of 26 classified staff and 150 student staff. • Provide direct supervision to one professional staff Asssitant Manager • Engage when necessary in performance management of employees. • Meet weekly with direct reports and at least monthly with all staff.
IMPACT TO THE UNIVERSITY Units offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals and works with ASUW on special Husky Union Building events.
POSITION COMPLEXITIES Husky Den is a large multi-venue location that generates over $2 million in annual sales, with 17 team members, and four self-operated food venues. This operation shares space with multi other Retail Dining entities, which requires collaboration and camaraderie with peers. This position is a key partner with student groups in providing programmatic support. This position is responsible for ensuring operational excellence, and works closely with the Retail Dining Executive Chef, who supports menu and production at the Husky Den.
WORKING CONDITIONS While the position is not expected to work all hours of operations, the schedule must incorporate flexibility to ensure a presence on a variety of shifts from early morning to evenings. In addition, the position is expected to be present to work during special events at the Husky Den and elsewhere within HFS for Department and UW events.
REPORTS TO Assistant Director for Retail Dining
Four years of food service or retail experience, plus two years of management experience in the food service industry. Equivalent education and/or experience may substitute for minimum requirements.
• Excellent interpersonal, organizational, analytical, communication and problem-solving skills. • Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project.
DESIRED QUALIFICATIONS • Experience in college or university food services.
CONDITIONS OF EMPLOYMENT • A satisfactory outcome from the employment reference check processes and education verification. • Possession of a Washington State Food Handler’s Card. • ServSafe certification within three months of hire and maintenance of certification thereafter. • Maintenance of a valid Washington State Driver’s License.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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