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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Manager Critical Infrastructure Tech Support is responsible for the operation and maintenance of all critical infrastructure within the Lumen technical facilities throughout North America. This includes management of a team of Engineers. This position will lead a team whose responsibility is Tiers 1, 2 and 3 support of critical infrastructure with a goal of avoiding outages, reducing outage times and increasing customer satisfaction.

Work Location

This is a remote position in one of the following markets: Seattle, Denver, Dallas, Houston, Miami, Boston, DC, New Jersey, or Phoenix.

The Main Responsibilities

• Establish operational objectives and work plans

• Provide superior leadership, including the ability to identify key business drivers, influencing others to ensure all installation and maintenance functions are performed to meet and exceed customer expectations and company objectives

• Budget development and accountability for the designated area of responsibility, as well as for the direct leadership and development of a team of supervisors, career professionals and non-exempt associates

• Manages the operations of a specified geographical area, this includes but is not limited to the management of all field supervisors and technical employees

• Ensure that installation and maintenance service levels are maintained, the operating and equipment budget is created and administered, and product sales are maintained

• Coaching - Enables to a culture of Learning

• Encourages continual training and development

• Communication - Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Ability to communicates context for business decisions

• Builds Networks - Effectively builds formal and informal relationship networks inside and outside the organization

• Directs cross-functional ad hoc teams

• Demonstrates Company’s values

• Directs Work - Provides direction, delegation, and removes obstacles to get work done.

• Sets clear expectations, tracks progress, and communicates information that people need to do their jobs

• Promotes CITS operational/process/procedural efficiencies

• Nimble Learning - Actively Learns through experimentation when tackling new problems, using both successes and failures as learning opportunities

• Ability to analyze problems in new contexts and in new ways

• Promotes an ideate often and fail fast mentality

• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Ability to define a problem and provide a root cause solution

• Understands business drivers and impacts

• Provides KPI recommendations and definitions

• Situational Adaptability - Adapts one’s approach and demeanor in real time to match the shifting demands of different situations

• Ability to quickly adapt and fine-tune behavior to match real time situations and interactions

• Ability to continuously gauge the impact and staying alert to make adjustments to demeanor and approach

• Ability to be flexible to meet the needs of the moment

• Accountability - Holds self and others accountable to meet commitments

• Owns Commitments

• Self-Directing

• Work Ethic - Maintains a strong sense of urgency

• Motivated, self-starter

• Collaborative in nature

• Leadership - Hires and retains the right talent in the right roles

• Sets Goals

• Builds a high-performance team

• Ensures all KPIs meet or exceed expected levels

• Encourages transformational change across multiple disciplines and functional organizations

• Mentors and develops employees

• Ability to draw on experience and apply the learning to a new and different setting

• Other duties as assigned

• Role Requirements - Varies by Job Posting

• Software Knowledge Proficient in Microsoft Excel, Outlook, Word, and PowerPoint

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and experience supporting critical infrastructure.

• Typically, with 5-7 years related experience and 1+ year previous supervisory/leadership experience preferred.

• Experience with AC/DC power and/or Mechanical Systems is preferred.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80510 - $107340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$84740 - $112980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$88980 - $118630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$93210 - $124280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334496

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

80510

Salary Max :

124280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

10/14/2024