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Manager, Cloud Infrastructure Program Management - Apple Services Engineering (ASE)

Seattle,Washington,United States

Software and Services

Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. Apple is seeking an experienced leader to join Apple Service Engineering's in support of the SRE organization. You will lead a team of program managers who thrive in a fast-paced workplace where drive and collaboration are the keys to success. This is not just a task-based role; you are responsible for successful outcomes and delivery. Strong fundamentals are a requirement! The SRE team is responsible for service infrastructure that ensures our customers’ flawless experience. You will partner with the SRE team to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. The projects range from deploying end to end infrastructure environments, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation, CapEx planning, as well as continually striving to scale & grow operations and improve operational standard methodologies. ABOUT YOU: You feel a personal stake in the services you support and programs you define and lead. You have a deep well of positive energy and unbound passion. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakable integrity. You’re always asking why. You are as comfortable presenting to execs as you are with your nose in a burn down chart. You have deep wisdom and judgment. You know what success looks like. You seek a dynamic fast paced and sophisticated environment that will help define and deliver the infrastructure, software, security, and system needs that make Apple, Apple.

Key Qualifications

• 5+ years of people management experience leading engineering program managers in infrastructure domain

• Strong background in software delivery, and services infrastructure engineering

• Proficient in software development processes (SDLC), and comfortable with various project management methodologies

• Excellent written & verbal communication skills, along with polished presentation skills

• Self-motivated and proactive with proven creative & critical thinking capabilities

• Expertise in coordination & participation in requirements gathering and design brainstorming sessions

• Experience leading multiple complex projects simultaneously

• Successful experience managing technical / engineering program management teams, hiring excellent people, and building impactful teams

• A history of leadership, decision making, negotiation skills, and ability to influence partners without direct authority

• Experience with risk analysis as well as developing, prioritizing and leading the roadmap

• Proven record in defining processes, developing metrics and executing on them while driving program maturity and process optimization

• Prior engineering, infrastructure, or software development project management experience for Site Reliability Engineering / DevOps strongly preferred.

Description

This people leadership role requires you to build trust with engineering partners and persistently remove ambiguity by seeking to reduce complexity. You will play a pivotal role in developing a broad organizational perspective while facilitating & executing on strategic decisions. Additionally, you will support the development of process improvement and standard operating procedures in order to achieve maturity and effectiveness in engineering programs, all while leading and growing teams of extraordinary project managers. Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies, but also to evaluate new requests and new information in light of these systems. Being able to think on your feet is important, as is the ability to thoughtfully and efficiently debate the validity of a given approach to any aspect of a project under your control. Needless to say, strong social and interpersonal skills are required for this leadership role. As a member of the ASE Program Management team, you will be on a team that serves the passions and needs of tens of millions of customers in an increasingly security-conscious world, so we're looking for somebody who can be equally passionate! Key to your success will be to act as a business product thought problem solver on applicable domains, analyzing business risks, needs and requirements, participating and representing as the need arises in problem solving and design of engineering discussions.

Education & Experience

Bachelors Degree in Computer Science / Engineering or deep relevant industry experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,900.00 and $237,700.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .