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Washington Federal Loan Ops Customer Service Support Specialist in Seattle, Washington

We are looking for applicants who are interested in banking as a career and have excellent organizational, communication, interpersonal skills and the desire to provide exceptional customer service.The Mortgage Operations Support Specialist is responsible for providing high quality support to Branches, Processing Centers, Loan Servicing, Underwriting and other internal departments to best support the Company's business goals and service level expectations. Each department member may have an emphasis in one or more specific areas of service, however, will be cross trained in multiple functional areas.Along with the key functions listed below, this position will be expected to uphold the value that Washington Federal places on simply being nice when servicing our co-workers and clients.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:Research and resolve complex situations, providing detailed explanations or descriptions of transactions.Support consumer mortgage applications throughout life of loan by assisting the Loan Officer, Processing, Underwriting and Quality Assurance in accordance with Bank policy, procedures and industry regulations.Analyze and interpret policies and procedures for the Loan Operations Wiki, Memos, Alerts, bulletins, and other bank communications.Act as the "Help Desk" for incoming inquiries from branch colleagues.Consistently, efficiently, and accurately perform tasks, answer questions, fulfill requests, and resolve problems for internal and external clients.Answer all calls and email communication in a courteous, respectful, accurate, supportive and timely manner.Cooperatively work with colleagues, branch staff, as well as internal and external clients with the highest level of professionalism, courteousness, respect, and attentiveness.Perform tasks that affect the Company's compliance with existing, revised, and new State and Federal compliance regulations.Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self-study assignments, computer-based training, one-on-one instruction, and group instruction.Proactively and regularly increase working knowledge of bank policies and procedures.Closely follow the Bank's Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.Adhere to and ensure branch staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.Regular, consistent, and punctual attendance.Education & ExperiencePosition requires a High school diploma; or approved equivalent.Preferred 1-2 years of experience in banking or the financial services industryFamiliarity with current banking regulationsPrevious call center experience is helpfulKnowledge, Skills, and AbilitiesWorking knowledge of mortgage lending regulations.Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills.Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.Computer proficiency with basic applications (i.e. Word and Excel)40We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, trai

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