Job Information
Rivian Automotive, LLC Lead Training Instructor, Front of House in Seattle, Washington
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Lead Training Instructor, Front of House position requires someone with exceptional ability to assess needs, develop & deliver appropriate training solutions, and build strong working relationships. Individuals must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor. The Lead Training Instructor, Front of House will take responsibility for ensuring the service field team is equipped to deliver the best ownership experience the world has ever seen for every Rivian customer. Responsibilities Support developing needed skills and curriculum that supports customer facing service team members with their customer support and soft skills Serve, coach and mentor Field Service Advisors to enhance core capabilities and ensure continuous process improvement. Partner with Service leadership to identify training and development needs for front of house roles Develop Region and Service Center-specific learning plans to ensure regions associated business metrics are met. Provide ongoing training and development support to ensure a problem-solving mindset is applied and effectively utilized across service centers Provide service specific training to Rivian Service coaching, soft skills, leadership support to their local team members Develop and deliver training solutions equipping service team members to excel at supporting our customers in any way possible Maintain expert knowledge of service process, software tools, communication / engagement, coaching Develop training in close consultation with local, regional and launch service leadership Manage service stakeholders with training needs and provide constant communication on training schedule and training impact Ability to track and report out training targets and progress of skill developments Qualifications Degree from an accredited University, or the equivalent in work experience and evidence of exceptional ability Proactive, flexible, confident, professional, and self-directed in a fast-paced environment. Upbeat and positive working demeanor Thrives working independently and also able to contribute strongly as a member of a high performing team. Strong ability to collaborate and serve as a partner/consultant to service leadership and staff. Demonstrated ability to lead complex problem-solving activities and initiatives. Strong facilitation and interpersonal communication skills required. Excellent verbal and written communication skills and demonstrated confidence and professionalism in working in a customer-facing role. Ability to travel 40% of the time. Must have a valid Driver's License. Valid Passport preferred for EU support (preferred). Past experience working in a service advisor / customer support / customer experience role (preferred). Tech Savvy - Able to cover various vehicle features and technologies (preferred). Experienced facilitator (preferred). Has experience in auto service world (preferred). Has supported team leadership development (preferred). Pay Disclosure Salary Range for Washington Based Applicants: $135,000 - $155,000 (actual compensation will be determined based on experience,