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Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Lead Agent, Revenue Management Support to fill this role. This is a hybrid, in-office role. You’ll work in person at our Seattle Office Tuesday to Thursday each week. You’ll be responsible for building, auditing, and maintaining various areas of POLAR reservations system including voyages and all voyage components, system files, fare tables, pay/penalty records, important notifications, TF&PE, promotions and all promotion components, air tables, air discounts, TDEFs, agencies and all agency components. Lead Agent will navigate and maintain shared documents, user guides, tracking sheets, daily reports, and follow SOX-mandated processes, procedures, and retention policies. Lead Agent will take inbound calls and respond to e-mails in department inboxes, troubleshoot reported system errors, and test bug fixes and new functionality.

Here’s a summary of what Holland America Line is looking for in its Lead Agent, Revenue Management Support. Is this you?

Responsibilities

• Build and audit voyage, promotion, and agency data in POLAR to support product load, major sales initiatives and general maintenance.

• Serve as primary point of contact for and take ownership of Operations Support redeploy processes and procedures and marketing initiatives.

• Respond to inquiries from outside teams and individuals from various levels of the organizations, investigate potential operational errors, and effectively provide resolutions.

• Provide support and coaching on POLAR functions to Operations Support team members, and solve team member’s inquiries based on department procedures, SOX guidelines, and POLAR functionality.

• Utilize Power BI reporting to perform light analysis of relevant POLAR data.

• Work on special projects as assigned by Supervisor or Manager

• Perform systems testing for bug fixes and new functionality

Requirements

• High School/AA or equivalent experience

• Minimum 1-year reservations experience

• Knowledge of POLAR Reservation System

• Microsoft Excel skills preferred

• Strong organizational skills

• Strong attention to detail

• Excellent written oral and communications skills

• Ability to work well with individuals at all skill levels

• Ability to multi-task efficiently and complete work within time constraints

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

• Base Hourly Range: $22.21 to $30.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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