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This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $30.78 to $30.78 an hour. JOB SUMMARY The Lead Residential Specialist (Lead RS) supports Plymouth residents by working as part of an onsite Permanent Supportive Housing (PSH) team committed to supporting resident well-being and assists in maintaining high quality service delivery based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy. Specific tasks related to this position (but are not limited to) include providing mentorship, support, and guidance to Residential Specialists, and serves as their first point of contact for questions, supports the RS team in its overall stewardship of the property and approach to resident services and ensures a 24/7 staff presence and helps foster a sense of community. This position supports all functions in the office lobby, provides assistance to residents and helps maintain a safe and clean building environment, Work Schedule: This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Lead Residential Services Responsibilities Assists building leadership team in coordinating the daily operations of the site, including helping to secure staff and shift coverage for the front desk. This includes scheduling staff and managing shift selection processes according to union and Plymouth protocol. Provides mentorship and support to the RS team by: Assisting with onboarding, training and guidance. Modeling excellent customer service. Coaching the RS team in documentation and logging that meets company standards. Ensuring that policies and procedures are implemented consistently. Collaborates with building team, playing a key role in identifying and communicating specific RS support strategies for tenant's housing stability plans. Ensures communication and team building among Residential Specialists across shifts; ensures swing and overnight shifts are engaged with building happenings. Collaborates with building team to ensure that tenant resources available at the front desk are relevant and up to date. Assists in coordinating and conducting building events and activities, as needed. Assists Property Management team with recertifications, annual reviews, and other processes, as needed. Generates/inputs select maintenance work orders as needed. Assess and troubleshoot maintenance needs during afterhours or weekends, as needed. Conducts monthly preventative pest control/treatment inspections; facilitate heat treatment of tenant belongings as needed. Rotates with the Lead Housing Case Manager and serves as back-up to the Residential Services Manger during their absence. Provides a safe, sanitary environment in the buildings for tenants and staff. Tenant Services Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails. Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always show