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Job Description

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel.

We’re looking for an amazing Sales Agent Lead Reservation professional to fill this role, which is based in our Seattle office. You’ll be responsible for answering calls and emails, from internal and external customers, routed to the reservations lead line. Being the primary point of contact for problem resolution, ensuring the highest level of service is maintained internally and externally. As volume or absences warrant, act as primary back up for reservation agents.

Here’s a summary of what Seabourn is looking for in its Sales Agent Lead Reservation. Is this you?

Responsibilitie s

• Answer incoming escalated calls as well as Seabourn overflow calls.

• Act as primary contact for questions related to the emails boxes that are worked by Reservation Sales Agents.

• Responsible for assisting with standard and incentive group set-up, recall and finalization procedures as well as arranging onboard needs.

• Assist with gift orders, manifesting and sending late notifications to ships as necessary.

• Assist with agency transfers on bookings.

• Assist management, staff and co-workers with problem resolution and policy clarification.

• Assist management, staff and co-workers with problem resolution and policy clarification.

• Satisfactorily resolve problems and answer questions from internal staff and external customers.

• Coach staff in using resources, providing excellent customer service, and sales.

• Maintain awareness of changing policies and of past and present promotional offers.

• Serve as primary resource for special projects, including crisis lines.

• Additional duties as assigned by the supervisor.

Requirements   

• 3+ years of customer service experience, including two years handling escalated issues preferred

• Strong communication skills both written and verbal.

• Strong interpersonal skills, specifically the ability to positively interact with individuals at all levels.

• Computer knowledge must include excel, word and outlook.

• Ability to manage multiple tasks and prioritize effectively.

• Able to maintain confidentiality.

• Must be able to work independently, under stressful conditions.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• Flex Friday

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

• Base Salary Range: $18.32 to $24.71. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at: https://www.seabourn.com/en_US/our-company/mission-values.html

Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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