Job Information
Northwest Center Lead Receptionist - Amazon in Seattle, Washington
The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon's face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction.
Are you looking for an excellent career in an exciting corporate environment? As our Lead receptionists, you will lead day to day administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Your team of receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction and you will be a key motivator and leader.
We are looking for a motivated people leader who can inspire and guide our staff to deliver a first-class customer experience for all guests. If you are a team player who is willing to provide that extra level support, we want to hear from you.
Location: Seattle (with flexibility to work in Bellevue & Redmond when needed)
Schedule: Monday through Friday, 7:20AM -- 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)
Wage: Starting Wage: *$29.19 per hour | *Full Wage Range: $29.19 - $35.36 per hour
*What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass -- Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}
Key responsibilities
- Lead day-to-day operations of the reception desks
- Conduct Deskside Training when needed and provide input to Business Analytics regarding continuous improvement
- Coach and develop to facilitate success in current role and readiness for potential growth into other roles
- Be attentive and provide exceptional, professional customer service to Amazonians,clients, contractors, and visitors
- Provide (or direct) roaming receptionist tasks
- Report and execute reception operations consistent with established SLAs
- Collaborate with peer Lead Receptionists to ensure consistency across the Reception Team
- Participate in Receptionist hiring
- Provide input to Supervisors regarding Receptionist performance
Requirements
Experience leading people
Experience operating a front desk environment
Excellent in-person customer service skills, along with polite and professional phone etiquette
Positive, upbeat attitude and able to get along with everyone
Must be r