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This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $36.18 to $36.18 an hour. JOB SUMMARY The Lead Housing Case Manager (Lead HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and supports the delivery of high-quality service based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy. Specific tasks related to this position (but are not limited to) include providing mentorship, support, and guidance to the Housing Case Managers & building team and serves as their first point of contact for questions and support, works in partnership with the Residential Services Manager (RSM) and Lead Residential Specialist, and plays a key role in sustaining continuity of care across all tenant-facing positions in Plymouth buildings. The HCM position carries a caseload responsible for supporting residents in their housing stability in identifying their housing stability barriers, partnering with residents to create Housing Service Plans, providing care coordination and supportive services to residents to meet their plan's goals, and ensures that there is a staff presence all while fostering a sense of community. The position is generally assigned to an individual Plymouth building but may be reassigned on a short- or long-term basis, based on business/service needs. Work Schedule: This position works a 40-hour work week, including one weekend day along with the willingness to work select holiday mornings, work modified day shifts (to work into early evenings) as needed and may be required. The Lead HCM carries a caseload and can work periodic swing and weekend shifts. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Lead Responsibilities Provides mentorship, coaching, support and guidance to the HCMs by assisting with onboarding, training and guidance on case management techniques, access to resources and establishing positive resident relationships. Serves as the first point of contact for HCM questions. Assists the Residential Services Manager (RSM) in coordinating the daily operations of the site helping to ensure continuity of services. Leads regular 1:1 or team peer learning sessions of HCMs to support quality service delivery, program compliance and ongoing learning. Supports RSM in ensuring policies and procedures are implemented consistently. Communicates and coordinates with RSM to support on and off-site partner relationships. Supports the RSM in aligning tenant service strategies with Residential Specialists, Community Specialist and others providing tenant services in the building; actively participates in Resident Support meetings to strategize on cohesive tenant support strategies. Work with Property Management team to support tenant recertification, as needed. Ensures continuity of function and service in the event of an HCM absence. Rotates with Lead RS to serve as back-up to the RSM during their absence. Supportive Services In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible. Assists residents i