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Description

As a Product Manager, you will work across leadership and multiple teams to define the vision and execution strategy for payments and digital in-store CX for Fresh. The role will focus heavily on scalability, efficiency, and operational excellence at a team and business level. You will deep dive both the shopper dynamics as well as the tech launch life-cycle to drive improvements that are required to take the CX to the next level. You will play a key role in defining the metrics, setting goals against those metrics, and reporting out on progress made against. This is an exciting opportunity for anyone looking to make a positive large scale impact in the physical retail sector across a variety of formats. Customer obsession is taken to a whole new level in this role, as the product you build directly impacts the success of each and every store opening from a category & tech perspective. You do not compromise quality, obsess over detail, have deep backbone and drive improvements to ensure each and every launch is a success.

The ideal candidate will have strong customer experience intuition, business and product sense combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.

Key job responsibilities

• Develop, execute and maintain program across multiple categories.

• Identify and implement process improvements and opportunities for innovation and simplification in merchandising.

• Act as the ‘business owner’, possessing a complete understanding of internal and external variables that impact our business.

• Coordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines.

• Conduct financial analysis of business opportunities to meet and exceed goals. Everyone on the team needs to be entrepreneurial, wear many hats and be excited to join an ambitious team.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Chicago, IL, USA | Irvine, CA, USA | New York, NY, USA | Santa Monica, CA, USA | Seattle, WA, USA

Basic Qualifications

• 3+ years of product management experience

• Experience managing technical products or online services

• Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Preferred Qualifications

• Knowledge of SQL and VBA at an advanced level

• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,000/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.