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Summary:

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy & technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs.We’re looking for an expert in the domains of HR knowledge strategy, creation, implementation and management. This role focuses on coordinating how information is assessed, collected and disseminated across HR teams through a defined knowledge management framework in alignment with the organization’s knowledge & content governance model. This person will be the Subject Matter Expert for knowledge management and align all the teams in the People organization on knowledge flow processes and practices.

Required Skills:

Knowledge Management Lead Responsibilities:

1. Implement our global knowledge management strategy and processes, including providing support for content and features in the Knowledge Base

2. Help define and enforce processes for creating, capturing, organizing, accessing and using knowledge across the organization while meeting requirements for specific regions and functions

3. Lead a knowledge community of practice comprised of cross-functional, global stakeholders to understand pain points, needs, opportunities and goals as it relates to capturing and sharing knowledge

4. Maintain and scale knowledge processes and resources that capture unmet support and/or documentation needs, translating and surfacing insights into practical recommendations

5. Assist with prioritizing organizational goals, strategies and key initiatives as related to knowledge management

6. Identify future opportunities and strategies to advance knowledge management in collaboration with cross-functional partners

7. Conduct workshops, meetings and trainings to promote, align on, maintain and improve knowledge management

8. Partner with with data & analytics teams to identify and track success metrics related to knowledge and enablement by utilizing data to identify development areas and improvements

Minimum Qualifications:

Minimum Qualifications:

9. 6+ years of experience in project or program management experience in operations, content development, Learning & Development, or communications

10. Experience developing, implementing and scaling knowledge management frameworks

11. Interpersonal and communication skills with experience with working knowledge of content management systems and user editing tools

12. Experience learning new concepts, workflows, processes, and products, translating them into digestible content

13. Experience working collaboratively across a wide variety of functions to drive effective outcomes

14. Experience working on a team with ambiguity and evolving responsibilities

15. Experience executing independently on both the strategic and operational level

16. Proficiency in project management, but formal certification not required

Preferred Qualifications:

Preferred Qualifications:

17. Bachelor’s degree in English, Communications or similar field

18. Certification in knowledge management

19. Experience with benefits, compensation, health care, payroll, and related HR topics

20. Experience with business process management, workflow and lifecycle management

21. Experience working with international partners across different time zones

22. Experience in a fast-paced, Big Tech environment

Public Compensation:

$122,000/year to $177,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.