Work in Washington Veterans Jobs

Req #: 239969

Department: RADIOLOGY DEPARTMENT

Job Location Detail: Health Sciences Building

Posting Date: 10/22/2024

Closing Info: Closes On 10/29/2024

Salary: $4,320 - $5,809 per month

Limited Recruitment: Open to UW Employees only

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Department of Radiology has an outstanding opportunity for an IT Support (Computer Support Technician 2 (NE S SEIU 925 Non Supv)) to join their team.

The Computer Support Technician contributes to the growth & success of the Department by executing the mission and vision. The successful candidate will monitor data center operations; respond to alarms, alerts and events taking place on systems; monitor and maintain backup systems for all departmental servers and workstation systems; update and create new scripts for backup and other routine jobs.

Independently maintain server-based computer support tools such as remote desktop, VPN, automated patching, software auditing, and remote installation. Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials. Install and update systems/software; maintain and update desktop computer and server systems; diagnose and resolve hardware problems and participate in testing and evaluating hardware. This position supports multiple sites at UWHS, UWMC, HMC, VAMC, UDB, and CHRMC. This position also frequently interacts with other clinical and research facilities in the region.

DUTIES AND RESPONSIBILITIES

The Computer Support Technician contributes to the growth & success of the Department by executing the mission and vision. The successful candidate will monitor data center operations; respond to alarms, alerts and events taking place on systems; monitor and maintain backup systems for all departmental servers and workstation systems; update and create new scripts for backup and other routine jobs.

Independently maintain server-based computer support tools such as remote desktop, VPN, automated patching, software auditing, and remote installation. Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials. Install and update systems/software; maintain and update desktop computer and server systems; diagnose and resolve hardware problems and participate in testing and evaluating hardware. This position supports multiple sites at UWHS, UWMC, HMC, VAMC, UDB, and CHRMC. This position also frequently interacts with other clinical and research facilities in the region.

Technical Support

• Coordinate repair scheduling, complex service requests, records maintenance, service contracts, user accounts, security, and workstation configurations; establish procedures for monitoring and prioritizing system usage

• Use diagnostic tools and troubleshooting processes to determine if problems are due to equipment, network or application errors;

• Assist users in the use of a variety of hardware devices and software packages; troubleshoot and resolve problems such as board swapping and revising configuration settings to allow hardware and software operability;

• Maintain departmental servers, Workgroup Manager, file sharing, permissions, user accounts.

• Install and configure newly acquired Macintosh & PC computers and various software packages; Maintain records on hardware and software configurations, network performance and configurations.

• Write, maintain and update users manuals, system support manuals and other types of documentation;

• Establish requirements for multiple systems interfacing and transferring of files; coordinate implementation of requirements with management, technical staff and users.

• Train users on specific packaged software applications.

• May install and configure small local area networks.

• Perform research and provide information to management regarding new technology and equipment.

• Maintain and/or modify electrical power and conversion and distribution systems;

• Confer with manufacturer's representatives in determining equipment problems.

• Complete work orders such as aligning disk drives, connecting and moving devices, or creating autonomous networks.

• Develop (or oversee the development and maintenance of) an inventory of spare parts and supplies; may create and maintain database files for equipment inventory.

• Fabricate cables for use in interfacing peripherals with computers, etc.

• Prepare and submit warranty claims, parts and documentation associated with warranty repairs to vendors.

• Maintain all appropriate documentation on equipment, systemsSelf/Team Development

• Provide innovative, visionary and collaborative initiative.

• Continue to grow your own skill set necessary in your position.

• Contribute to a team atmosphere in working with all internal/external customers. MINIMUM REQUIREMENTS

• One year of experience as a Computer Support Technician I OR equivalent education/experience ADDITIONAL REQUIREMENTS

• Proficient knowledge of Microsoft Office Products – Word, Excel, PowerPoint, and Outlook

• Professional appearance, communication style, and presentation skills

• Time management, multi-tasking, detail-oriented, and organization skills

• Positive attitude to thrive and succeed in a fast-paced environment DESIRED QUALIFICATIONS

• Associate degree or other related technical certification training related to Information Technologies and 1 year of experience in the IT industry OR 2 years of work experience in a large enterprise IT environment, demonstrating continued growth in progressively more complex technologies (e.g. system administration; scripting, programming; and networking principles, protocols, and architecture) OR a combination of education and large IT enterprise experience plus 1 year of experience in the IT industry OR equivalent education/experience

• Some familiarity or ability to troubleshoot audio visual conference equipment.

• SQL Query Experience MISSION AND VALUES Mission: To meet the clinical needs of patients and families we serve, to train the practitioners and leaders of tomorrow, and to advance imaging sciences to improve the human condition. Values:

• Quality

• Innovation & Impact

• Leadership

• Partnership

• Fairness Additional Information: Internal/External Contacts:

• UW Customers

• Department of Radiology Faculty, Staff, and Students

• Health Sciences Building Staff, Faculty and Students

• Other related Faculty, Staff, and Students Supervision: This position reports to John Powell, IT Manager in the Radiology Department. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to sit; use hands to write, finger, handle or feel; and reach with hands and arms. The employee may occasionally lift and/or carry up to 25 pounds. CONDITITONS OF EMPLOYMENT

• Schedule is normally 8a to 5p, M-F but is not always fixed and workload does vary. The incumbent¹s first responsibility is to complete tasks rather than keep to a fixed schedule. Flexibility in schedule and intensity of work is necessary.

• Position is suitable/eligible for occasional telework

• Some travel between sites will be necessary by UW Health Services or other shuttles. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.