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Slalom LLC IT Services Generalist in Seattle, Washington

About UsSlalom is a modern consulting firm focused on strategy, technology, and business transformation. In 39 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com.Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.Who You'll Work With:Global Services is comprised of collaborative, inclusive, cross-functional teams that work together to support our corporate functions. We push the boundaries of what's possible and deliver solutions that accelerate innovation at a global scale. Our teams include Information Technology, Legal, Information Security & Governance, Marketing, Operations, Finance & Accounting, People, and our Executive Office.Job Title: IT Services GeneralistWho we are:* We like to have fun* We brainstorm* We support each other* We have a purpose* We smile A LOTWho you are:* You have passion for people* You are collaborative and driven to do what is right* You are not afraid to be bring your authentic self to work* You embrace a continuous learner mentality with a commitment to honest introspectionWhat You'll Do:* Properly assess, prioritize, and assign incidents and requests to the appropriate teams in an efficient and timely manner* Provide Knowledge Articles to assist customers with self-service solutions* Maintain IT documentation including Knowledge Articles* Accurately route escalations of Service Incidents or Requests as necessary* Provide world-class customer service* Execute on the day-to-day operations of device imaging, quality control, and restocking* Work with internal stakeholders to improve processes for laptop imaging and quality control* Collaborate with IT Support on repairs, loaner laptop provisioning, and new hire processing* Partner with Endpoint Engineering to identify opportunities to enhance the employee experience through problem identification and resolution associated with technology hardware* Know when to work and when to have funWhat You'll bring:* 1 to 2 years of experience in helpdesk, service desk or support operations in a corporate environment* High attention to detail and organization skills* Ability to multi-task in an organized fashion* Professional and friendly verbal and written communication* Confident technical and analytical troubleshooting skills* Ability to work independently and take ownership of issues, tasks, and problems* Ability to work in a fast-paced environment* Proficiently type 35+ WPMWe're focused on:* Inclusion as a top priority. All of our employees should feel understood, included, connected, and safe* Committing to a diverse workforce at all levels and taking a broad view of diversity that incorporates gendTo view the full job description,

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